Entry Level Field Service Technician, Aurora CO

Forerunner Technologies, Inc.; Aurora (CO); On-site; USD 42,000 - 68,000; Full time

Job summary

Forerunner Technologies, Inc. in Colorado is seeking a Field Service Technician with strong communication and technical skills to diagnose and repair phone systems, network gear, and data equipment.

The role covers on-site installations, remote troubleshooting, and hands-on maintenance with little supervision, ensuring customer equipment is configured to their needs. Travel is required daily with occasional overnight stays; on-call after hours and night work are expected.

Qualifications

• IT background a plus.
• Performs installation, maintenance, and troubleshooting on Key and PABX phone systems.
• Perform installation, maintenance, and troubleshooting on Voicemail and Call Center products.
• Utilizes thorough knowledge and experience, testing, troubleshooting, cutting over, and turning up of phone lines, PRI’s, voice and data T-1’s, Trunks, and integrated circuits.
• Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues on site and remotely.
• Install cables and testing.
• Establishes service by studying equipment requirements; researching documentation, ordering and gathering components and parts; completing installation; performing acceptance tests.
• Maintains rapport with customers by discussing issues; providing technical support; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Supports other departments by providing corrective actions to Trouble Tickets, assist the Technical Assistance Center (TAC) as required.
• At customer premises locations identify demarc, pretest and install IAD and loop testing. Assist remote centers with hosted IP-PBX/managed services test and turn up to customer premise.
• Protect confidential information, observe and participate in vehicle and office safety programs.
• Responsible and accountable for maintaining all company equipment to be operational at all times.
• Adhere to scheduled order completion and maintenance time frames.

Skills

Phone systems troubleshooting

Customer service

Project management

Remote support

Tools

PABX systems

Voicemail systems

IP-PBX

T-1 testing

Job description

The Field Service Technician must have good communication and technical skills to effectively diagnose and solve problems. They must be familiar with a variety of phone systems, network and data equipment and be able to perform a wide range of services, from basic repair to full installations with little or no supervision. They must be team players and have good customer service and project management skills to ensure that the customer’s equipment is configured, programmed, or repaired according to the customer’s needs. Field Service Technicians must also possess good computer and organizational skills. They will also participate in the on-the-job training program and maintain a working knowledge of all equipment. They also need hand and finger dexterity and good eyesight with the ability to determine colors. This position requires daily travel, with some overnight travel possible on occasion. He or she must be available to be on call after normal business hours and perform service, installation and maintenance work during nighttime hours is expected.

Requirements

• IT Background a Plus
• Performs installation, maintenance, and troubleshooting on Key and PABX phone systems
• Perform installation, maintenance, and troubleshooting on Voicemail and Call Center products
• Utilizes thorough knowledge and experience, testing, troubleshooting, cutting over, and turning up of phone lines, PRI’s, voice and data T-1’s, Trunks, and integrated circuits
• Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues on site and remotely
• Install cables and testing
• Establishes service by studying equipment requirements; researching documentation, ordering and gathering components and parts; completing installation; performing acceptance tests
• Maintains rapport with customers by discussing issues; providing technical support; identifying solutions; suggesting improved methods and techniques; recommending system improvements
• Supports other departments by providing corrective actions to Trouble Tickets, assist the Technical Assistance Center (TAC) as required
• At customer premises locations identify demarc, pretest and install IAD and loop testing. Assist remote centers with hosted IP-PBX/managed services test and turn up to customer premise
• Protect confidential information, observe and participate in vehicle and office safety programs
• Responsible and accountable for maintaining all company equipment to be operational at all times
• Adhere to scheduled order completion and maintenance time frames.