Telecom Field Technician – On-Call & Travel Ready

Forerunner Technologies, Inc.; Aurora (CO); On-site; USD 52,000 - 76,000; Full time

Job summary

Forerunner Technologies, Inc. is seeking a Field Service Technician to diagnose, install, troubleshoot and maintain telecommunications systems across customer premises.

You will work with Key and PABX systems, Voicemail and Call Center products, and associated data networks. Strong communication, project management, and customer service skills are essential, as is the ability to travel daily and occasional overnight stays.

Qualifications

• 3–5 years of related telecommunications experience.
• Basic knowledge of VoIP, networks and data.
• Able to read and interpret documents such as safety rules, operation and maintenance instructions and procedure manuals.
• Able to write routine reports and correspondence as well as speak effectively to customers or fellow employees when resolving trouble reports.
• Must be able to work independently with minimal guidance, while focusing on a sense of urgency for customer impacting issues.
• Must be able to sit or stand for extended periods of time, lift up to 50 lbs. and perform other basic physical demands of the position as needed.
• SV9500, UM8700 and MA4000 Experience

Responsibilities

• Install, repair, and troubleshoot Key and PABX phone systems on site and remotely.
• Install, maintain, and troubleshoot Voicemail and Call Center products.
• Test, troubleshoot, and turn up phone lines, PRI’s, voice and data T-1’s, Trunks, and ICs.
• Identify and resolve telephone system hardware/software, voicemail, and feature issues on site and remotely.
• Support other departments by providing corrective actions to Trouble Tickets and assist TAC as required.
• Identify demarc, pretest and install IAD and loop testing at customer premises locations.
• Assist remote centers with hosted IP-PBX/managed services test and turn up to customer premise.
• Maintain equipment and adhere to safety programs and scheduled time frames.

Skills

Telecom experience

VoIP basics

Network knowledge

Customer service

Independent worker

Tools

SV9500

UM8700

MA4000

Job description

Forerunner Technologies, Inc. is seeking a Field Service Technician to diagnose, install, troubleshoot and maintain telecommunications systems across customer premises.

You will work with Key and PABX systems, Voicemail and Call Center products, and associated data networks. Strong communication, project management, and customer service skills are essential, as is the ability to travel daily and occasional overnight stays.