Entry-Level Field Service Technician

HC Forklift America; South Brunswick (NJ); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Paid Time Off (PTO) and Paid Holidays

Employee Assistance Program (EAP)

Job summary

Hangcha is seeking an entry-level Field Service Technician to support diagnostics, maintenance, and service repairs on Hangcha forklifts at national dealer accounts. You will receive hands-on training, mentorship, and real-world field experience while working onsite, with exposure to lithium-ion battery tech, hydraulics, electricals, and mechanical systems.

Under supervision you will progressively take on more responsibilities and pursue certifications, with a development path into a full Field

Qualifications

• Associates degree or hands-on mechanical experience preferred.
• Willingness to learn electrical diagnostics and forklift systems.
• Strong mechanical aptitude with interest in hydraulics and lithium-ion tech.

Responsibilities

• Assist senior technicians with diagnostics, inspections, and repairs.
• Learn to troubleshoot forklifts powered by Li-ion, gas, LP, and diesel.
• Perform routine maintenance and safety inspections.
• Read schematics and diagrams for service tasks.
• Document services, repair findings, and parts used.
• Support quality investigations by gathering data and observations.
• Maintain professional communication with customers and teammates.
• Follow OSHA and safety policies; participate in trainings.
• Progress toward independent field tasks as skills grow.

Skills

Mechanical aptitude

Troubleshooting

Electrical systems

Bilingual English/Mandarin

Reading schematics

Valid driver’s license

Forklift certification eligibility

Coachable

Education

Associates degree

Tools

Diagnostics equipment

Power tools

Multimeter

Job description

Job Title: Entry-Level Field Service Technician

Department: NJ Branch

Reports To: Branch Manager

Job Type: Full-Time | Onsite | Salaried Exempt

Location: East Brunswick, NJ 08816

Position Summary

This is an entry-level position within the Hangcha Customer Care Team designed to provide an opportunity and develop aspiring Field Service Technicians. Here at Hangcha, we will provide you with hands-on training, coaching, mentorship, and real-world scenarios/experiences in supporting the diagnostics, maintenance, and service repairs of Hangcha forklifts as well as any of our other material handling equipment. Whilst working onsite at one of our national dealer accounts, you may be supporting an experienced Field Service Technician while at the same time gaining hands-on exposure to lithium-ion battery technology, hydraulics, electricals, mechanicals, as well as all general forklift operations. This role will be ideal for someone who is mechanically inclined with foundational knowledge and is very eager to build a career in material handling equipment service. Under the guidance of our management teams and experienced technicians, you will progressively assume greater responsibilities as skills and certifications are achieved and become a key contributor to the team out there on the field. We will offer you a developmental path into a full-fledged Field Service Technician role. This role works directly with our client daily and may include occasional after-hours phone support as your training progresses.

Key Responsibilities

• Assisting senior Field Service Technicians with diagnostics, inspections, and repairs of Hangcha forklifts
• Learning to troubleshoot battery-powered, lithium-ion, gas, LP, and diesel-powered forklifts
• Perform routine maintenance, safety inspections, and any preventive maintenance tasks
• Learn to read and interpret schematics and diagrams
• Assist with documentation of services, repair findings, and parts use
• Help support quality team’s investigations by gathering data and reporting observations
• Communicate in a professional manner with customers, technicians, as well as other internal departments
• Follow and adhere to all OSHA and company safety policies and participate in safety trainings
• Progressively take on individual and independent tasks as skills and competencies are developed
• Perform other related duties that may be necessary by management team

Qualifications

• Associates degree, vocational/technical school, skilled-trade, or hands-on mechanical experiences are preferred
• Strong mechanical aptitude along with interests in electrical systems, hydraulics, drivelines, and lithium-ion technology
• Prior exposure to forklifts, material handling, industrial equipment, automotive is a plus
• Willingness to learn electrical diagnostics, forklift control systems, battery systems, hydraulics
• Ability to use power/hand tools, and diagnostics equipment
• Valid driver’s license with a clean driving record
• Must be able to obtain a forklift certification upon hire
• Bring a strong work ethic, coachable, eagerness to learn, reliability, adaptability
• Bilingual fluency (verbal & written) in Mandarin and English is a plus

Compensation & Benefits

• Salary Range: (Based on experience and qualifications)

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with company match
• Paid Time Off (PTO) and Paid Holidays
• Employee Assistance Program (EAP)

Additional Information

This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.