Entry-Level Field Service Engineer – Flow Cytometry Training

Sony; United States; Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Health benefits

Overtime pay

Job summary

Sony Biotechnology is seeking an Associate Field Service Engineer to train with our flow cytometry service team in the New England and NY Metro regions. This is a fixed-term position of up to 12 months, designed for recent college graduates interested in gaining hands-on technical field experience.

The position may potentially lead to a full-time regular Field Service Engineer I position for selected candidates, based on business needs, performance, and qualifications.

Qualifications

• Recent college graduates within the past 6 months.
• Degree should be in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical discipline.
• Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment.
• Strong analytical and problem-solving skills.
• Strong customer focus and professional communication skills.
• Highly organized with good follow-up skills.
• Self-motivated team player with a willingness to learn.
• Basic understanding of flow cytometry or related disciplines is a plus.
• Computer skills required, including typing, email, and basic software use.

Responsibilities

• Train with Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs.
• Assist with troubleshooting technical issues related to flow cytometry instrumentation.
• Learn and follow service procedures, safety standards, and documentation requirements.
• Use Salesforce and prepare a Field Service Report.
• Communicate product quality observations or service concerns to the team.
• Work closely with Field Service, Sales, and Field Applications teams.
• Support customer satisfaction through professional communication and timely follow-up.
• Maintain service parts and inventory, complete expense reports, and log hours weekly.
• Develop understanding of flow cytometry systems including optics, fluidics, electronics, and pneumatics.
• Travel to customer sites as required within the assigned region.

Skills

Analytical skills

Problem solving

Customer focus

Professional communication

Highly organized

Willingness to learn

Basic flow cytometry knowledge is a +

Computer skills (typing, email, basic)

Education

2-year Associate degree

4-year Bachelor's degree (preferred)

Job description

Sony Biotechnology is seeking an Associate Field Service Engineer to train with our flow cytometry service team in the New England and NY Metro regions. This is a fixed-term position of up to 12 months, designed for recent college graduates interested in gaining hands-on technical field experience.

The position may potentially lead to a full-time regular Field Service Engineer I position for selected candidates, based on business needs, performance, and qualifications.