Associate Field Service Engineer (Fixed Term – 12-month assignment)

Sony; United States; Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Health benefits

Overtime pay

Job summary

Sony Biotechnology is seeking an Associate Field Service Engineer to train with our flow cytometry service team in the New England and NY Metro regions. This is a fixed-term position of up to 12 months, designed for recent college graduates interested in gaining hands-on technical field experience.

The position may potentially lead to a full-time regular Field Service Engineer I position for selected candidates, based on business needs, performance, and qualifications.

Qualifications

• Recent college graduates within the past 6 months.
• Degree should be in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical discipline.
• Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment.
• Strong analytical and problem-solving skills.
• Strong customer focus and professional communication skills.
• Highly organized with good follow-up skills.
• Self-motivated team player with a willingness to learn.
• Basic understanding of flow cytometry or related disciplines is a plus.
• Computer skills required, including typing, email, and basic software use.

Responsibilities

• Train with Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs.
• Assist with troubleshooting technical issues related to flow cytometry instrumentation.
• Learn and follow service procedures, safety standards, and documentation requirements.
• Use Salesforce and prepare a Field Service Report.
• Communicate product quality observations or service concerns to the team.
• Work closely with Field Service, Sales, and Field Applications teams.
• Support customer satisfaction through professional communication and timely follow-up.
• Maintain service parts and inventory, complete expense reports, and log hours weekly.
• Develop understanding of flow cytometry systems including optics, fluidics, electronics, and pneumatics.
• Travel to customer sites as required within the assigned region.

Skills

Analytical skills

Problem solving

Customer focus

Professional communication

Highly organized

Willingness to learn

Basic flow cytometry knowledge is a +

Computer skills (typing, email, basic)

Education

2-year Associate degree

4-year Bachelor's degree (preferred)

Job description

Sony Biotechnology Inc., based in San Jose, California, supplies advanced flow cytometry analysis and sorting technology for use in life science research. It markets products to private and public research institutions, pharmaceutical and biotechnology companies, and large medical centers. Over the years, Sony Biotechnology products have received numerous outstanding new product awards as well as technology awards including the Frost & Sullivan Emerging Technology award, and the Milestone Award. To learn more: https://www.sonybiotechnology.com/us/.

Position Summary

Sony Biotechnology is seeking a Associate Field Service Engineer to train with our flow cytometry service team in the New England and NY Metro regions. This is a fixed-term position of up to 12 months, designed for recent college graduates interested in gaining hands-on technical field experience.

The position may potentially lead to a full-time regular Field Service Engineer I position for selected candidates, based on business needs, performance, and qualifications.

The Associate Field Service Engineer will work alongside experienced Field Service Engineers to learn how to support flow cytometry equipment at customer sites through installations, preventive maintenance, troubleshooting, and repair services. This will lead to working independently.

Primary Region

• Boston, MA
• Periodic travel to Eastern Canada and other Eastern sub-regions may be required on an as-needed basis

Key Responsibilities

• Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs
• Assist with troubleshooting technical issues related to flow cytometry instrumentation
• Learn and follow service procedures, technical memos, safety standards, and documentation requirements, along with how to use Salesforce and prepare a Field Service Report.
• Communicate product quality observations or service concerns to appropriate team members
• Work closely with Field Service, Sales, and Field Applications teams
• Support customer satisfaction through professional communication and timely follow-up
• Assist with maintaining service parts and inventory organization, completing expense reports in a timely manner and entering hours into your timesheet on a weekly basis.
• Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics
• Travel to customer sites as required within the assigned region

Qualifications

• Applicants should be recent college graduates within the past 6 months
• Must hold a 2-year Associate degree or 4-year Bachelor's degree (preferred)
• Degree should be in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical discipline
• Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment
• Strong analytical and problem-solving skills
• Strong customer focus and professional communication skills
• Highly organized with good follow-up skills
• Self-motivated team player with a willingness to learn
• Basic understanding of flow cytometry or related scientific disciplines is a plus
• Computer skills required, including typing, email, and basic software use

Additional Requirements

• Must have a valid driver's license and own or have access to a reliable vehicle
• Must hold a valid U.S. passport for potential travel to Canada
• Must be authorized to work in the United States
• Ability to travel, including overnight travel, as needed
• Flexibility with schedule and ability to adapt to last-minute changes
• Candidate will be expected to work from home learning how to assist customer's on the phone/remotely for technical troubleshooting when not traveling to customer sites

Program Details

• Fixed-term post graduate position of up to 12 months
• Field-based role supporting the New England region or NY Metro region
• May lead to a full-time regular position for selected candidates

Benefits

SCA offers benefits-eligible fixed-term employees (who are scheduled to work 30 or more hours a week) certain benefits under the Sony Corporation of America Health and Welfare Benefits Plan. The following options are available to you and your eligible dependents.

What we offer you:

• Medical, dental, and vision coverage with coverage for spouses/domestic partners and child dependents
• Long Term Care: A voluntary Long-Term Care (LTC) benefit with a life insurance component is offered during a separate new hire LTC enrollment window. This window occurs once a year for all new employees.
• Mental health and emotional well-being benefits at no cost to you, your spouse/domestic partner and child dependents.

Other Programs

• Flexible Work Arrangements, including remote and hybrid work schedules
• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year's Day (based on business needs)
• A wide variety of employee business resource groups (EBRGs)

The target annualized base salary range for this position is $55,000 - $60,000. Theindividual will be paid hourly and eligible for overtime. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [e-mail] or by mail to: Sony Corporation of America, People Experience Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.