Associate Field Service Engineer – 12-Month Temp (SoCal)

Sony Biotechnology Inc.; California (MO); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Long-Term Care: LTC benefit

Mental health benefits

Job summary

Sony Biotechnology Inc. is seeking an Associate Field Service Engineer to train with our flow cytometry service team in the Southern California Region in Los Angeles or San Diego.

This fixed-term role is designed for recent graduates gaining hands-on field experience and may lead to a full-time Field Service Engineer I position. You will learn to support flow cytometry systems at customer sites, including installations, maintenance, troubleshooting, and repair, and will work with experienced

Qualifications

• Recent college graduates within the past 6 months.
• Must hold a 2-year Associate degree or 4-year Bachelor’s degree (preferred).
• Degree should be in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical discipline.
• Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment.
• Strong analytical and problem-solving skills.
• Strong customer focus and professional communication skills.

Responsibilities

• Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs.
• Assist with troubleshooting technical issues related to flow cytometry instrumentation.
• Learn and follow service procedures, technical memos, safety standards, and documentation requirements, along with how to use Salesforce and prepare a Field Service Report.
• Communicate product quality observations or service concerns to appropriate team members.
• Work closely with Field Service, Sales, and Field Applications teams.
• Support customer satisfaction through professional communication and timely follow-up.
• Assist with maintaining service parts and inventory organization, completing expense reports in a timely manner and entering hours into your timesheet on a weekly basis.

Skills

Analytical skills

Problem-solving

Customer-focused communication

Organized with follow-up

Team player

Basic flow cytometry knowledge

Education

Associate degree

Bachelor's degree

Job description

Sony Biotechnology Inc. is seeking an Associate Field Service Engineer to train with our flow cytometry service team in the Southern California Region in Los Angeles or San Diego.

This fixed-term role is designed for recent graduates gaining hands-on field experience and may lead to a full-time Field Service Engineer I position. You will learn to support flow cytometry systems at customer sites, including installations, maintenance, troubleshooting, and repair, and will work with experienced