Residential Credit & Collections Specialist - Hybrid

Xcel Energy, Inc.; Eau Claire (WI); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical/Pharmacy Plan

Dental

Vision

Holiday pay

Job summary

Xcel Energy seeks a Residential Credit and Collections Representative in Eau Claire, WI to handle customer inquiries, negotiate payment plans, and guide energy debt repayment across multiple channels. You will support customers with debt options while learning company policies and energy products.

The role includes on-call duties, potential evening/weekend shifts after training, and a path to hybrid/onsite work. Requires a HS diploma and customer service experience; bilingual Spanish is a plus.

Qualifications

• 18+ months of customer service experience or equivalent.
• High School Diploma or equivalent required.
• Ability to use multiple computer programs at once and troubleshoot technology issues.

Responsibilities

• Deliver exceptional customer service through multiple channels, primarily phone calls.
• Anticipate customer needs and offer tailored solutions.
• Use critical thinking to resolve complex inquiries and provide specialized support.
• Engage past-due customers to negotiate payments and payment arrangements.
• Follow and optimize collections protocol using specialized tools.
• Handle calls professionally, empathetically, and in line with scripts.
• Participate in on-call rotations and support emergency responses.

Skills

Customer service

Negotiation

Problem solving

Multi-tasking

Communication

Education

High School Diploma

Tools

CRM systems

Job description

Xcel Energy seeks a Residential Credit and Collections Representative in Eau Claire, WI to handle customer inquiries, negotiate payment plans, and guide energy debt repayment across multiple channels. You will support customers with debt options while learning company policies and energy products.

The role includes on-call duties, potential evening/weekend shifts after training, and a path to hybrid/onsite work. Requires a HS diploma and customer service experience; bilingual Spanish is a plus.