Entry-Level End User Computing Engineer

gundersenhealth; La Crosse (WI); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid time off (PTO)

Professional development

Job summary

Emplify Health is seeking an End User Computing Engineer Associate to join our End User Computing Team at the Main Campus in La Crosse, WI. This entry-level IT role focuses on end-user devices, software applications, and connectivity, delivering first-level support with a strong emphasis on customer service.

You will work with SCCM, Intune, AD, and other tools to manage device lifecycles, provide remote/onsite assistance, and contribute to documentation and standards across the enterprise.

Qualifications

• Associate degree or equivalent years of IT/healthcare/business experience.
• No professional experience required; prior customer-facing tech support preferred.
• Strong communication and customer service skills.
• Ability to perform desktop support including PC imaging, device deployments, and troubleshooting.

Responsibilities

• Conduct device analysis, configuration, implementation, upgrades, troubleshooting, and installation of end user devices and software.
• Collaborate with users at all levels to identify operational needs and options.
• Test end user devices to ensure operability before deployment.
• Assist in project tasks and report on task statuses.
• Prepare support and knowledge documentation as needed.
• Serve as escalation point for end user device issues.

Skills

Customer service

Communication

Problem-solving

Troubleshooting

Independent work

Education

Associate degree in IT/Healthcare/Business

Tools

SCCM

Microsoft Intune

Active Directory

ServiceNow Asset Management

Job description

Emplify Health is seeking an End User Computing Engineer Associate to join our End User Computing Team at the Main Campus in La Crosse, WI. This entry-level IT role focuses on end-user devices, software applications, and connectivity, delivering first-level support with a strong emphasis on customer service.

You will work with SCCM, Intune, AD, and other tools to manage device lifecycles, provide remote/onsite assistance, and contribute to documentation and standards across the enterprise.