End User Experience & Endpoint Engineer

Evolutyz Corp; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Evolutyz Corp is seeking an End User Services Engineer to provide advanced desktop support and endpoint management for a global user base. You will act as a Tier 2/Tier 3 escalation resource, manage endpoint technologies, and support Microsoft 365 services to ensure a secure and reliable end-user experience.

The role involves deploying large-scale software rollouts, patch management, and collaboration with IT teams to improve desktop services and security across the organization.

Qualifications

• 3 years’ experience in enterprise environments.
• Experience with endpoint management and enterprise support.
• Proven experience providing Tier 2/Tier 3 escalation support.

Responsibilities

• Provide Tier 2/Tier 3 support for hardware, software, and end-user technology issues.
• Deploy and manage large-scale software rollouts and enterprise hardware solutions using configuration management tools.
• Support Microsoft technologies (Windows OS, Active Directory, Exchange, Office 365, Intune) and cloud platforms (Azure, AWS).
• Deploy system upgrades, patch management, and maintain standard device image policies.
• Document solutions and best practices for knowledge sharing and compliance.

Skills

Enterprise support experience

Endpoint management

Tier 2/3 support

Office 365 administration

Education

Associate’s degree in computer science or related fields

Tools

SCCM

Intune

AutoPilot

JamF

ABM

VMWare

Hyper-V

Citrix

Active Directory

Exchange

Office 365

SharePoint

OneDrive

ServiceNow

Job description

Evolutyz Corp is seeking an End User Services Engineer to provide advanced desktop support and endpoint management for a global user base. You will act as a Tier 2/Tier 3 escalation resource, manage endpoint technologies, and support Microsoft 365 services to ensure a secure and reliable end-user experience.

The role involves deploying large-scale software rollouts, patch management, and collaboration with IT teams to improve desktop services and security across the organization.