End User Computing (EUC) Administrator

Sub-Zero, Inc.; Madison (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision plans

401 (K) savings and profit sharing

On-site health clinic

Education assistance

Electric vehicle charging

Maternity & paternity leave

Job summary

Sub-Zero, Inc. in Madison, Wisconsin, is seeking a skilled IT support professional to manage and support end-user computing platforms. Responsibilities include device management, troubleshooting, and partnership with IT teams to ensure reliable device performance.

The ideal candidate will have experience with endpoint management tools like Microsoft Intune and strong customer service skills. The company offers competitive compensation, health plans, and various employee benefits.

Qualifications

• Experience supporting end-user devices and operating systems in an enterprise IT environment.
• Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar.
• Strong troubleshooting skills with hardware, operating systems, and endpoint configuration.

Responsibilities

• Support day-to-day operation of end-user computing platforms.
• Perform device management activities using tools such as Microsoft Intune.
• Monitor and troubleshoot Intune and JAMF health issues.

Skills

Experience supporting end-user devices

Familiarity with Microsoft Intune

Strong troubleshooting skills

Clear communication skills

Education

Associate degree in IT or related field

Tools

Microsoft Intune

JAMF

PowerShell

Job description

Responsibilities

• Support day‑to‑day operation of end‑user computing platforms, including desktops, laptops, mobile devices, RF scanners, and peripherals
• Perform device management activities using tools such as Microsoft Intune, JAMF, and SOTI
• Support device provisioning, configuration, refresh, and decommissioning, including Windows Autopilot and standard department device setups
• Support operating system updates and patching for end‑user devices, including application packaging, testing, and maintaining compatibility across updates
• Support Windows, macOS, Linux (as needed for specific teams), and 10ZiG endpoint devices used in manufacturing or specialized environments
• Monitor and troubleshoot Intune and JAMF health issues that impact device enrollment, compliance, configuration, or manufacturing reliability
• Provide advanced endpoint support for issues escalated from Desktop or Service Desk teams
• Partner with Network, Security, Server, and other IT teams to resolve device‑related issues
• Support end‑user audiovisual (AV) solutions and participate in AV‑related projects, including vendor coordination and device deployment
• Participate in an on‑call rotation to support after‑hours incidents impacting manufacturing operations and business users

Qualifications

Required

• Experience supporting end‑user devices and operating systems in an enterprise IT environment
• Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar
• Strong troubleshooting skills with hardware, operating systems, and endpoint configuration
• Clear communication skills and a strong customer‑service mindset

Preferred

• Experience supporting devices in manufacturing or operational environments
• Experience with application packaging or endpoint configuration management
• Exposure to Active Directory or Entra ID
• Basic familiarity with scripting or automation (e.g., PowerShell)
• Associate degree in IT or related field, or equivalent hands‑on experience

What Success Looks Like

• Manufacturing and business users experience reliable device performance with minimal disruption
• Endpoint issues are resolved quickly with a strong focus on customer service
• Devices are deployed, refreshed, and supported in a way that keeps operations running

We value our employees by providing:

• Competitive compensation based on skills
• Industry leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• On‑site UW Health clinic, fitness center, and walking paths
• Education assistance and internal training programs
• Electric vehicle charging
• Maternity & paternity leave

This position requires a pre‑employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.