Entry-Level Eligibility Specialist

State of Nebraska; Norfolk (NE); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits

On-the-job training

Job summary

The State of Nebraska, Health & Human Services, is seeking an Eligibility Operations Worker in Norfolk, NE to serve as the initial point of contact for individuals seeking assistance and to determine program eligibility.

This entry-level role includes structured training, learning DHHS systems and policies, and the opportunity to build a career in eligibility services while delivering professional customer service.

Qualifications

• 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field.
• Or experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.

Responsibilities

• Serve as an initial point of contact for customers by phone or in person.
• Answer questions about DHHS programs, services, and eligibility.
• Complete phone applications and gather information to evaluate customer needs.
• Review applications and supporting documentation for completeness and accuracy.
• Interview customers to obtain and verify information needed to determine eligibility.
• Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

24 semester hours in behavioral sciences, public/business administration, social sciences, education or closely related field

Tools

Computer systems

Job description

The State of Nebraska, Health & Human Services, is seeking an Eligibility Operations Worker in Norfolk, NE to serve as the initial point of contact for individuals seeking assistance and to determine program eligibility.

This entry-level role includes structured training, learning DHHS systems and policies, and the opportunity to build a career in eligibility services while delivering professional customer service.