Entry-Level Eligibility Operations Specialist

State of Nebraska; United States; On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Benefits package

Job summary

State of Nebraska's Health & Human Services - Office of Economic Assistance seeks an Eligibility Operations Worker in Valentine, NE. The role serves as the first contact for individuals seeking assistance, guiding them through applications and policies, and determining eligibility with increasing independence as training progresses.

The position emphasizes customer service, accuracy, and the ability to navigate DHHS systems.

Qualifications

• Minimum qualifications include 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
• Preferred qualifications include experience using computers and technology to complete daily work, navigate multiple systems or applications, enter and review information accurately, and learn new technology or software.
• Experience in human services, case management, or determining eligibility for financial assistance programs is also preferred.

Responsibilities

• Serve as an initial point of contact for customers contacting OEA by phone or in person.
• Answer questions about DHHS programs, services, application processes, and eligibility requirements.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.
• Interview customers to obtain and verify information needed to determine eligibility.
• Enter and maintain accurate customer information within DHHS systems.
• Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.
• Process reported changes and other case information timely and accurately.
• Maintain clear documentation of customer contacts and case activity.
• Participate in required training and demonstrate the ability to apply program policy and procedures.
• Provide professional and respectful customer service while working in a fast-paced environment.

Skills

Customer service

Communication

Data entry

Education

24 semester hours in behavioral sciences or related field

Job description

State of Nebraska's Health & Human Services - Office of Economic Assistance seeks an Eligibility Operations Worker in Valentine, NE. The role serves as the first contact for individuals seeking assistance, guiding them through applications and policies, and determining eligibility with increasing independence as training progresses.

The position emphasizes customer service, accuracy, and the ability to navigate DHHS systems.