Entry-Level Eligibility Specialist

State of Nebraska; United States; On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Training provided

Job summary

The State of Nebraska is seeking an Eligibility Operations Worker in Nebraska City. You will be the first point of contact for customers seeking assistance through DHHS and participate in training to learn eligibility policies.

DHHS provides structured classroom and on-the-job training to prepare you for the work. You will learn to navigate DHHS systems, collect and review information, and determine eligibility with increasing independence.

Qualifications

• 24 semester hours post high school in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
• Experience using computers and technology to complete daily work, including navigating multiple systems and learning new software.
• Experience in human services, case management, or determining eligibility for financial assistance programs.

Responsibilities

• Serve as initial contact for customers by phone or in person.
• Answer questions about DHHS programs, services, application processes, and eligibility requirements.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.

Skills

Customer communication

Computer / technology experience

Adaptability

Education

24 semester hours post high school in behavioral sciences or related field

Job description

The State of Nebraska is seeking an Eligibility Operations Worker in Nebraska City. You will be the first point of contact for customers seeking assistance through DHHS and participate in training to learn eligibility policies.

DHHS provides structured classroom and on-the-job training to prepare you for the work. You will learn to navigate DHHS systems, collect and review information, and determine eligibility with increasing independence.