Entry-Level Eligibility Operations Specialist

State of Nebraska; United States; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Professional development

Job summary

State of Nebraska’s Health & Human Services agency in Pender is hiring an Eligibility Operations Worker to be the first contact for individuals seeking assistance. You will gather information, explain programs, evaluate eligibility, and learn DHHS processes while receiving structured training.

The role emphasizes customer service, accuracy, and the ability to work with multiple DHHS systems. Training progresses toward independent eligibility determinations and program guidance.

Qualifications

• Minimum Qualifications: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.

Responsibilities

• Serve as an initial point of contact for customers contacting OEA by phone or in person.
• Answer questions about DHHS programs, services, application processes, and eligibility requirements.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.
• Interview customers to obtain and verify information needed to determine eligibility.
• Enter and maintain accurate customer information within DHHS systems.
• Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.
• Process reported changes and other case information timely and accurately.
• Maintain clear documentation of customer contacts and case activity.
• Participate in required training and demonstrate the ability to apply program policy and procedures.
• Provide professional and respectful customer service while working in a fast-paced environment.

Skills

Customer service

Technology literacy

Case management

Education

24 semester hours in behavioral or related field

Tools

DHHS systems

Job description

State of Nebraska’s Health & Human Services agency in Pender is hiring an Eligibility Operations Worker to be the first contact for individuals seeking assistance. You will gather information, explain programs, evaluate eligibility, and learn DHHS processes while receiving structured training.

The role emphasizes customer service, accuracy, and the ability to work with multiple DHHS systems. Training progresses toward independent eligibility determinations and program guidance.