Eligibility Operations Associate - Entry-Level Public Service

State-of-Nebraska; Norfolk (NE); On-site; USD 28,000 - 32,000; Full time

Job summary

The State of Nebraska's Health & Human Services agency in Norfolk is seeking an Eligibility Operations Worker to assist Nebraskans with applying for programs. You will be the first contact, explain benefits, collect information, review documents, and determine eligibility while learning DHHS policies and using agency systems.

Training is provided with structured classroom and on-the-job learning to prepare you for eligibility determination, documentation review, and customer service in a

Qualifications

• Minimum: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, unemployment insurance or rehabilitation claims, unemployment services.
• Preferred: Experience using computers and technology to complete daily work, including navigating multiple systems or applications, entering and reviewing information accurately, learning new technology or software.
• Experience in human services, case management, or determining eligibility for financial assistance programs.

Responsibilities

• Serve as an initial point of contact for customers seeking assistance through DHHS programs.
• Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.
• Enter and maintain accurate customer information within DHHS systems.

Skills

Customer service

Communication

Attention to detail

Adaptability

Education

24 semester hours in behavioral sciences, public/business administration, social sciences, education or related field

Tools

DHHS systems

Data entry

Office software

Job description

The State of Nebraska's Health & Human Services agency in Norfolk is seeking an Eligibility Operations Worker to assist Nebraskans with applying for programs. You will be the first contact, explain benefits, collect information, review documents, and determine eligibility while learning DHHS policies and using agency systems.

Training is provided with structured classroom and on-the-job learning to prepare you for eligibility determination, documentation review, and customer service in a