Entry-Level Eligibility Operations Specialist

State-of-Nebraska; Hastings (NE); On-site; USD 26,000 - 33,000; Full time

Job summary

State of Nebraska is seeking an Eligibility Operations Worker in Hastings, NE. You will serve as the first point of contact for individuals and families applying for DHHS assistance, gathering information, reviewing documents, and guiding customers through the eligibility process.

The role includes using DHHS systems, explaining program benefits, and ensuring accurate data entry. Training is provided; this is an entry-level classification with growing independence as you learn policies and

Qualifications

• Minimum: 24 semester hours of post-high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service or eligibility determination.

Responsibilities

• Serve as the initial point of contact for customers via phone or in person.
• Answer questions about DHHS programs, services, and eligibility requirements.
• Complete phone applications and gather information needed for eligibility evaluations.
• Review applications and supporting documents for completeness and accuracy.
• Enter and maintain customer information in DHHS systems.
• Explain program benefits and next steps in the eligibility process.

Skills

Customer service

Eligibility determination

Data entry

Education

24 semester hours in behavioral sciences or related field

Tools

DHHS systems

Job description

State of Nebraska is seeking an Eligibility Operations Worker in Hastings, NE. You will serve as the first point of contact for individuals and families applying for DHHS assistance, gathering information, reviewing documents, and guiding customers through the eligibility process.

The role includes using DHHS systems, explaining program benefits, and ensuring accurate data entry. Training is provided; this is an entry-level classification with growing independence as you learn policies and