Entry-Level Desktop Technician (Mac/PC)

University of Southern Mississippi; Long Beach, Northern (MS, KY); Hybrid; USD 35,000 - 46,000; Full time

Job summary

The University of Southern Mississippi is seeking a Desktop Technician I to join the iTech Administration team at Gulf Park, Long Beach. The role focuses on second-level desktop problem resolution, workstation connectivity, and user training to ensure reliable campus IT services.

Ideal candidates have an Associate’s degree in a computer-related field or equivalent experience, strong communication skills, and proficiency with Windows and macOS environments.

Qualifications

• Associate’s degree in a computer-related field or 4 years of desktop support experience in lieu of education.
• Entry-level support technician role focusing on second-level desktop problem resolution.

Responsibilities

• Assist in connectivity and setup of desktop workstations and peripherals on campus network.
• Provide consulting, troubleshooting, product evaluations, and end-user training.
• Maintain inventory of desktop hardware, software, and printers; update documentation.

Skills

Verbal communication

Customer service

Troubleshooting

Documentation

Multitasking

Office applications

Education

Associate’s degree in computer-related field

High school diploma/GED + 4 years desktop support experience

Tools

Windows

macOS

Microsoft Office

Job description

The University of Southern Mississippi is seeking a Desktop Technician I to join the iTech Administration team at Gulf Park, Long Beach. The role focuses on second-level desktop problem resolution, workstation connectivity, and user training to ensure reliable campus IT services.

Ideal candidates have an Associate’s degree in a computer-related field or equivalent experience, strong communication skills, and proficiency with Windows and macOS environments.