Desktop Technician I

University of Southern Mississippi; Long Beach, Northern (MS, KY); Hybrid; USD 35,000 - 46,000; Full time

Job summary

The University of Southern Mississippi is seeking a Desktop Technician I to join the iTech Administration team at Gulf Park, Long Beach. The role focuses on second-level desktop problem resolution, workstation connectivity, and user training to ensure reliable campus IT services.

Ideal candidates have an Associate’s degree in a computer-related field or equivalent experience, strong communication skills, and proficiency with Windows and macOS environments.

Qualifications

• Associate’s degree in a computer-related field or 4 years of desktop support experience in lieu of education.
• Entry-level support technician role focusing on second-level desktop problem resolution.

Responsibilities

• Assist in connectivity and setup of desktop workstations and peripherals on campus network.
• Provide consulting, troubleshooting, product evaluations, and end-user training.
• Maintain inventory of desktop hardware, software, and printers; update documentation.

Skills

Verbal communication

Customer service

Troubleshooting

Documentation

Multitasking

Office applications

Education

Associate’s degree in computer-related field

High school diploma/GED + 4 years desktop support experience

Tools

Windows

macOS

Microsoft Office

Job description

The University of Southern Mississippi is currently accepting applications for the position of Desktop Technician I.

Location

Gulf Park

730 East Beach Boulevard

Long Beach, Mississippi, 39560

United States

Division iTech Administration

Position Type Staff

Employment Status Full Time

Grant Funded No

Pay Grade

N06

Posting Close Date

Open Until Filled

Special Instructions to Applicants

Please include references. Applicants must be currently authorized to work in theUnited States on a full-time basis without the need for visa sponsorship. TheUniversity will not sponsor applicants for work visas (e.g., H-1B).

Job Summary

Entry-level support technician position that provides desktop problem resolution at the second level by assisting in the connectivity of desktop workstations and peripherals onto the campus communications network. Duties include consulting with customers, troubleshooting, performing product evaluations, training, and documentation. Provides general technical expertise and training to end users in the use of desktop computers.

Primary Duties and Responsibilities

• Assists in the connectivity of desktopworkstations and peripherals onto the campus communications network;installs, sets up, maintains, troubleshoots and repairs multi-platformhardware and software; documents, tracks, and resolves complex computingproblems; performs hardware/software requirement analysis (PC, Macintosh); provides assistance with hardwaremaintenance for computer equipment and related peripherals; responds toservice calls and provides onsite maintenance for computer hardware;installs new PC equipment; performs preventative maintenance; assists inresolving network communication problems.
• Provides consulting, troubleshooting, productevaluations, training, and documentation, updates system and applicationsoftware, trains and supports customers in effective access and use ofinformation technology, and prepares and makes recommendations toend-users. Serves as liaison tovendors in regards to services, hardware, and software. Participates inthe disaster recovery planning process as it relates to networking anddata.
• Provides general technical expertise (desktopproblem resolution) and training to end users in the use of desktopcomputers (Mac and PC), productivity applications (examples include Word,Excel, Outlook, Symantec), and basic Internet technologies (web authoring,ftp, Telnet) as well as the resolution of common software conflicts,printing, and networking problems.
• Assists with the maintenance of inventory fordesktop support assets, including computers, software, and printers.Assists in the establishment and maintenance of university-wide standardsfor desktop hardware and software, including planning, acquisition, anddelivery of desktop services and equipment; assists in procedures relatedto maintenance and upgrades of hardware and software; and drafts andreviews technical and procedural documentation.
• Manages customer service requests and incidentsto facilitate timely and efficient desktop service. Participates in face-to-facecoordination with the customer while maintaining a high customersatisfaction to the desktop environment. Documents work order progress andproject status in the requested format. Reports issues real-time to theCustomer Service Manager.
• Maintains and/or increases technical knowledgethrough coursework, workshops, seminars, readings, and cross training withother team members.
• Performs other duties as assigned.

Minimum Qualifications

Associate’s degree from an accredited college or university in a computer-related field and a minimum of two years’ experience in a desktop support position or a high school diploma/GED and a minimum of four years’ experience in a desktop support position. Directly related experience may be substituted for the education requirement on a year-for-year basis.

Knowledge, Skills & Abilities

• Excellent communication skills, both written and verbal
• Excellent communication and people skills for face-to-face coordination
• Ability to maintain high customer satisfaction
• Ability to perform effectively in stressful situations
• Proven ability to multi-task
• Proficient in technology-related diagnostics & analysis
• Proficient with Microsoft Office Suite products
• Strong work ethic and be a self-starter able to effectively manage multiple priorities and adapt to change within a fast-paced environment
• Telephone customer relations skills and experience

Preferred Qualifications

MCP,A+, Dell or Apple certifications.

About The University of Southern Mississippi

Since our founding in 1910, The University of SouthernMississippi has remained dedicated to preparingstudents for success. We deliver programs to more than 13,000 studentsin Hattiesburg and Long Beach, at teaching and research sites across theMississippi Gulf Coast, as well as online. Weare a community-engaged Carnegie R1 university, earning distinction as one ofthe nation's leading research institutions.

Southern Miss is known for pioneering work inpolymer science, ocean science, spectator sports safety and security, and bringinglanguage to children with communication disorders. We are also a nationalleader in a broad range of disciplines, including cybersecurity, hydrography,nutrition, aquaculture, kinesiology, and economic development, among others.

We produce graduates ready to enterfields that are leading the way in emerging technologies through programssuchas computer engineering, information technology, and ocean engineering. We’re developing the next generation ofbusiness leaders, while also responding to critical workforce shortages byproducing skilled professionals in education and nursing. With a tradition ofexcellence in the arts, we are one of only 36 public institutions in the nationaccredited in four major areas of the arts. Home to the Golden Eagles, ourstudent-athletes compete in 17 NCAA Division I sports. With a culture marked by passion andpersistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu .

The University of Southern Mississippi is an equal opportunity employer, and all qualified applicants will receive consideration for employment. EOE/VETS/DISABILITY.

Annual Security and Fire Safety Report

TheUniversity of Southern Mississippi is committed to the safety andsecurity of the USM community. The annual federal required compliancedocument which contains policy statements and crime statistics for theUniversity is available on the UPD website at http://www.usm.edu/police/ .You may also request a copy by contacting the University PoliceDepartment at Bond Hall, 1st Floor West, Hattiesburg, MS 39406 [phone]. The policy statements address the University's policies,procedures and programs concerning safety and security, for example,policies for responding to emergency situations and sexual offenses.Three years' of statistics are included for certain types of crimes thatwere reported to have occurred on campus, in or on off-campus buildingsor property owned or controlled by the University and on publicproperty within or immediately adjacent to the campus.