Entry-Level Customer Support Specialist (Remote Training)

Russell Tobin; South Jordan (UT); Híbrido; USD 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee discounts

Descripción de la vacante

Russell Tobin is seeking a Customer Support Representative for South Jordan, UT to respond to calls about brokerage accounts and assist clients with Cash Management products and online access. Training starts with 4–5 weeks of fully remote work, followed by a hybrid schedule of 3 days in-office and 2 days remote.

Ideal candidates have a college degree or contact center experience, strong communication skills, and the ability to multitask with accuracy in a dynamic financial services environment.

Formación

• College degree or equivalent experience in customer service.
• Strong communication and customer service skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• Comfortable working in a dynamic financial services environment.
• Ability to learn new systems and financial products quickly.

Responsabilidades

• Respond to incoming calls regarding brokerage accounts with accuracy and professionalism.
• Assist clients with Brokerage Cash Management products and services.
• Support customers with online account access, website navigation, and mobile app usage.
• Handle general account inquiries, financial questions, and service-related requests.
• Maintain high service standards and achieve performance goals in a fast-paced environment.
• Collaborate with team members and adapt quickly to process or system changes.

Conocimientos

Customer service

Communication skills

Multitasking

Attention to detail

Team player

Financial services knowledge

Educación

College degree or contact center exp

Descripción del empleo

Russell Tobin is seeking a Customer Support Representative for South Jordan, UT to respond to calls about brokerage accounts and assist clients with Cash Management products and online access. Training starts with 4–5 weeks of fully remote work, followed by a hybrid schedule of 3 days in-office and 2 days remote.

Ideal candidates have a college degree or contact center experience, strong communication skills, and the ability to multitask with accuracy in a dynamic financial services environment.