Banking Call Center Specialist

Russell Tobin; South Jordan (UT); Vor Ort; USD 28.000 - 30.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage

401(k)

Life & disability insurance

Employee discounts

Zusammenfassung

Russell Tobin is seeking a Call Center specialist in South Jordan, UT to handle customer service inquiries and account questions by phone, providing accurate, efficient responses.

The role offers a pay rate of $20–$22 per hour (W2) with a 6–12 month contract and potential for permanent conversion based on performance. Banking or financial services experience is preferred. You will maintain records and follow procedures in a fast-paced team environment.

Qualifikationen

• 6 months to 2 years of relevant experience; internships may be considered.
• Bachelor's degree in any field.
• Recent graduates are encouraged to apply.
• Experience or internships in banking, financial services, or customer support is highly preferred.
• Previous contact center experience is preferred.
• Strong communication, problem-solving, and organizational skills.

Aufgaben

• Handle incoming phone calls regarding customer service inquiries and account-related questions.
• Respond to customer inquiries with accuracy and efficiency.
• Meet established department performance metrics and service-level expectations.
• Troubleshoot and resolve customer concerns while maintaining a positive experience.
• Maintain detailed records of customer interactions and transactions.
• Follow procedures and workflows when addressing inquiries.
• Escalate complex concerns to the appropriate team.
• Manage multiple interactions in a fast-paced environment.

Kenntnisse

Customer service

Communication

Problem solving

Organizational skills

Ausbildung

Bachelor's degree

Jobbeschreibung

Russell Tobin is seeking a Call Center specialist in South Jordan, UT to handle customer service inquiries and account questions by phone, providing accurate, efficient responses.

The role offers a pay rate of $20–$22 per hour (W2) with a 6–12 month contract and potential for permanent conversion based on performance. Banking or financial services experience is preferred. You will maintain records and follow procedures in a fast-paced team environment.