Entry-Level Customer Service Specialist – Paid Training

Dutuc; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Job summary

Dutuc is seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide a positive experience throughout each interaction. This entry-level opportunity is ideal for someone who enjoys helping people, communicates clearly, and develops valuable customer service and relationship-building skills.

You will learn product knowledge, use shared tools, process inquiries and orders, and contribute to a welcoming brand experience while coordinating

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Responsibilities

• Listen carefully to customer needs and provide helpful information.
• Identify customer needs and recommend appropriate solutions.
• Address routine customer questions and concerns.
• Communicate product and service information clearly and accurately.
• Assist with customer follow-ups and relationship-building activities.
• Support customer satisfaction and engagement initiatives.
• Maintain accurate records of customer interactions and follow-ups.
• Collaborate with team members to achieve customer service objectives.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused attitude

Listening skills

Problem-solving

Organizational skills

Multitasking

Reliability

Adaptability

Self-motivation

Education

High school diploma or equivalent

Job description

Dutuc is seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide a positive experience throughout each interaction. This entry-level opportunity is ideal for someone who enjoys helping people, communicates clearly, and develops valuable customer service and relationship-building skills.

You will learn product knowledge, use shared tools, process inquiries and orders, and contribute to a welcoming brand experience while coordinating