Entry-Level Customer Service Agent - Paid Training & Growth

Edurake; Town of Florida (NY); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Edurake is seeking a personable Customer Service Agent to assist customers, share product information, and support positive experiences. This entry-level position is ideal for someone who enjoys talking with people, building relationships, and developing customer service skills.

You will communicate clearly, listen actively, and help resolve routine concerns while collaborating with the team to meet service goals and ongoing training opportunities.

Qualifications

• Clear, friendly communication with customers.
• Strong listening and problem-solving abilities.
• Willingness to learn and grow in a fast-paced environment.
• Ability to stay organized and manage multiple requests.

Responsibilities

• Provide clear information about products, services, and company offerings.
• Listen to customer needs and help identify appropriate solutions.
• Assist with routine customer requests and concerns.
• Recommend products or services when appropriate based on customer needs.
• Support customer follow-ups and ongoing relationship-building activities.
• Communicate promotional information clearly and accurately.
• Assist with customer engagement and outreach initiatives.
• Maintain organized records of customer interactions and activities.
• Share customer questions and feedback with the appropriate team members.
• Help resolve routine concerns and elevate issues when necessary.
• Collaborate with team members to support customer service and business objectives.
• Participate in ongoing training and professional development.

Skills

Communication

Listening

Customer focus

Problem solving

Learning mindset

Multitasking

Reliability

Interpersonal skills

Adaptability

Education

High school diploma or equivalent

Job description

Edurake is seeking a personable Customer Service Agent to assist customers, share product information, and support positive experiences. This entry-level position is ideal for someone who enjoys talking with people, building relationships, and developing customer service skills.

You will communicate clearly, listen actively, and help resolve routine concerns while collaborating with the team to meet service goals and ongoing training opportunities.