Customer Service Representative

Dutuc; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Job summary

Dutuc is seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide a positive experience throughout each interaction. This entry-level opportunity is ideal for someone who enjoys helping people, communicates clearly, and develops valuable customer service and relationship-building skills.

You will learn product knowledge, use shared tools, process inquiries and orders, and contribute to a welcoming brand experience while coordinating

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Responsibilities

• Listen carefully to customer needs and provide helpful information.
• Identify customer needs and recommend appropriate solutions.
• Address routine customer questions and concerns.
• Communicate product and service information clearly and accurately.
• Assist with customer follow-ups and relationship-building activities.
• Support customer satisfaction and engagement initiatives.
• Maintain accurate records of customer interactions and follow-ups.
• Collaborate with team members to achieve customer service objectives.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused attitude

Listening skills

Problem-solving

Organizational skills

Multitasking

Reliability

Adaptability

Self-motivation

Education

High school diploma or equivalent

Job description

About Us

Dutucbridges brand strategy, content, campaigns and growth under one calm,memorable identity. Above the water, sharp marketing. Underneath,relentless execution.

Job Summary

We are seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide a positive experience throughout each interaction. This entry-level opportunity is ideal for someone who enjoys helping people, communicating clearly, and developing valuable customer service and relationship-building skills.

Responsibilities

• Listen carefully to customer needs and provide helpful information.
• Identify customer needs and recommend appropriate solutions.
• Address routine customer questions and concerns.
• Communicate product and service information clearly and accurately.
• Assist with customer follow-ups and relationship-building activities.
• Support customer satisfaction and engagement initiatives.
• Maintain accurate records of customer interactions and follow-ups.
• Communicate customer feedback and questions to appropriate team members.
• Assist with customer outreach and promotional activities.
• Help create a welcoming and positive customer experience.
• Collaborate with team members to achieve customer service objectives.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching