Entry-Level Customer Outreach & Communications Specialist

Dutuc; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on communications experience

Mentorship and coaching

Job summary

Dutuc is seeking an enthusiastic Communications Agent to support customer outreach and promotional communication. This entry-level role focuses on connecting with people, presenting information, and helping customers understand products in a professional, engaging manner.

You will engage with customers and participate in community outreach, lead generation, and promotional events while developing strong communication and relationship-building skills.

Qualifications

• High school diploma or equivalent.
• Strong verbal and interpersonal communication skills.
• Friendly, professional demeanor and reliable work ethic.
• Comfortable engaging with customers and the public.

Responsibilities

• Engage directly with customers and prospective customers.
• Communicate product and service information clearly and professionally.
• Answer questions and provide helpful information.
• Identify customer needs and help recommend appropriate solutions.
• Support customer outreach and promotional communication activities.
• Participate in community outreach and promotional events.
• Assist with lead generation and customer acquisition initiatives.
• Support customer follow-ups and relationship development.
• Help prepare and organize promotional materials.
• Maintain accurate records of customer interactions and outreach activities.
• Share customer feedback and questions with team members.
• Represent the company professionally during customer interactions.
• Collaborate with colleagues to support customer and business goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Customer service

Relationship-building

Organizational skills

Time management

Education

High school diploma

Job description

Dutuc is seeking an enthusiastic Communications Agent to support customer outreach and promotional communication. This entry-level role focuses on connecting with people, presenting information, and helping customers understand products in a professional, engaging manner.

You will engage with customers and participate in community outreach, lead generation, and promotional events while developing strong communication and relationship-building skills.