Entry Level Customer Service Assistant

SmartRecruiters, Inc.; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Mentorship

Diverse projects

Job summary

Nexxaworks in Columbus, OH is seeking an Entry Level Customer Service Assistant to be the first point of contact for customers, resolving inquiries and providing accurate information with a positive experience.

You will handle requests via phone, email, and live chat, assist with orders and returns, and maintain records while growing product knowledge through training and mentorship in a collaborative, innovative team environment.

Qualifications

• High school diploma or equivalent; college coursework preferred.
• Excellent verbal and written communication.
• Strong interpersonal and customer-oriented mindset.
• Ability to manage multiple tasks and stay organized under pressure.
• Basic computer proficiency and familiarity with email.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Provide product information and assist with orders and returns.
• Maintain accurate records of customer interactions.
• Escalate unresolved issues to appropriate internal teams.
• Collaborate with the team to improve processes.
• Attend training to enhance product knowledge and service skills.

Skills

Communication skills

Interpersonal skills

Multitasking

CRM familiarity

Computer literacy

Willingness to learn

Education

High school diploma or equivalent

College coursework preferred

Tools

CRM software

Job description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are seeking a dedicated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. This role is perfect for individuals who are passionate about providing exceptional customer support and eager to start their career in the customer service industry. As an Entry Level Customer Service Assistant, you will be the first point of contact for our customers, helping to resolve inquiries, provide accurate information, and ensure a positive customer experience.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Assist customers with product information, order placement, and returns processing.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalated unresolved issues to the appropriate internal teams.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Collaborate with team members to improve customer service processes.
• Attend training sessions to enhance product knowledge and customer service skills.

Qualifications

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-oriented mindset.
• Ability to handle multiple tasks and remain organized under pressure.
• Basic computer proficiency, including familiarity with email and CRM software.
• Willingness to learn and adapt to new systems and procedures.
• High school diploma or equivalent; college coursework preferred.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands‑on experience and mentorship
• Exposure to diverse projects and industry-leading clients