Entry-Level Customer Service & Digitalization Specialist

DOGA; Huntley (IL); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays

Paid personal/sick time

Paid vacation

Job summary

DOGA USA is seeking an Entry-Level Customer Service Agent in Huntley, IL. You will learn how orders move through a manufacturing company, gaining hands-on experience with SAP, customer portals, logistics, data management, order processing, and process improvement.

You will interact with customers, review and enter orders, track deliveries, and coordinate with Sales, Purchasing, Logistics, Shipping, Warehouse, and Production to ensure smooth operations.

Qualifications

• Student or recent graduate welcome, no SAP/manufacturing experience required.
• Interest in technology, data, and learning new systems.
• Comfort with digital tools and processes.

Responsibilities

• Communicate with customers and respond to requests.
• Enter and maintain customer orders in SAP.
• Review purchase orders, forecasts, schedules, and customer data.
• Track orders, delivery changes, shortages, and potential risks.
• Coordinate with Sales, Purchasing, Logistics, Shipping, Warehouse, and Production.
• Research issues and follow them through resolution.
• Help identify opportunities to digitize and automate processes.
• Explore how to use technology to improve Customer Service and Logistics.

Skills

Tech-savvy

Detail-oriented

Clear communicator

Curious learner

Tools

SAP

Job description

DOGA USA is seeking an Entry-Level Customer Service Agent in Huntley, IL. You will learn how orders move through a manufacturing company, gaining hands-on experience with SAP, customer portals, logistics, data management, order processing, and process improvement.

You will interact with customers, review and enter orders, track deliveries, and coordinate with Sales, Purchasing, Logistics, Shipping, Warehouse, and Production to ensure smooth operations.