Customer Service Agent

DOGA; Huntley (IL); Presencial; USD 30 000 - 37 000; Tempo integral

Resumo da oferta

DOGA USA Corp. is seeking an entry-level Customer Service Agent who is organized, curious about technology, and interested in digitalization and automation.

You’ll learn how orders move through a manufacturing company while gaining hands-on experience with SAP, customer portals, logistics, data management, order processing, and process improvement. You’ll gain hands-on experience partnering with Sales, Purchasing, Logistics, Shipping, Warehouse, and Production, and you will learn to digitize and

Qualificações

• Must enjoy technology, data, and learning new systems.
• Detail-oriented and organized with strong attention to accuracy.
• Clear and professional communication.
• Interested in customer service, supply chain, logistics, automation, or business technology.

Responsabilidades

• Communicate with customers and respond to requests.
• Enter and maintain customer orders in SAP.
• Review purchase orders, forecasts, schedules, and customer data.
• Track orders, delivery changes, shortages, and potential risks.
• Coordinate with Sales, Purchasing, Logistics, Shipping, Warehouse, and Production.
• Research issues and follow them through resolution.
• Help identify opportunities to digitize, simplify, and automate manual processes.
• Explore better ways to use technology to improve Customer Service and Logistics.

Conhecimentos

Tech-savvy

Detail-oriented

Clear communication

Problem solving

Formação académica

Business / Supply Chain / Information Systems degree

Ferramentas

SAP

Customer portals

Descrição da oferta de emprego

DOGA has more than 60 years of experience in the development and production of automotive components. With affiliated companies in Italy, USA, Mexico, Brazil, China, India and Morocco we sale our products to more than 70 countries and operate in multiple markets, including industrial vehicles, buses, trains, agriculture and construction machinery, boats, motorcycles and passenger cars.

Start Your Career in Customer Service, Supply Chain & Technology

DOGA USA is looking for an Entry-Level Customer Service Agent who is organized, curious, comfortable with technology, and interested in digitalization and automation.

This is more than a traditional customer service role. You’ll learn how customer orders move through a manufacturing company while gaining hands‑on experience with SAP, customer portals, logistics, data management, order processing, and process improvement.

What You’ll Do

• Communicate with customers and respond to requests.

• Enter and maintain customer orders in SAP.

• Review purchase orders, forecasts, schedules, and customer data.

• Track orders, delivery changes, shortages, and potential risks.

• Coordinate with Sales, Purchasing, Logistics, Shipping, Warehouse, and Production.

• Research issues and follow them through resolution.

• Help identify opportunities to digitize, simplify, and automate manual processes.

• Explore better ways to use technology to improve Customer Service and Logistics.

Who We’re Looking For

You may be a great fit if you:

• Enjoy technology, data, and learning new systems.

• Are detail‑oriented and organized.

• Communicate clearly and professionally.

• Enjoy solving problems and asking questions.

• Look at repetitive tasks and think, “There has to be a better way.”

• Are interested in customer service, supply chain, logistics, automation, or business technology.

No SAP or manufacturing experience is required. We will train the right candidate.

Students and recent graduates in Business, Supply Chain, Logistics, Information Systems, Data Analytics, or related programs are encouraged to apply.

Pay & Benefits

$22.00-$27.00/hour, based on experience, qualifications, and technical skills.

Benefits include medical, dental, and vision insurance, 401(k) with company match, company‑paid life and disability insurance, paid holidays, paid personal/sick time, and paid vacation.

What You’ll Gain

Hands‑on experience in:

SAP | Customer Service | Supply Chain | Logistics | Data | Digitalization | Automation | Process Improvement

If you’re looking for your first professional opportunity and want to help make business processes smarter, faster, and more efficient, we’d like to meet you.

DOGA USA Corp. is an equal opportunity employer.