Customer Service Agent

DOGA; Huntley (IL); Presencial; USD 30 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays

Paid personal/sick time

Paid vacation

Resumo da oferta

DOGA USA is seeking an Entry-Level Customer Service Agent in Huntley, IL. You will learn how orders move through a manufacturing company, gaining hands-on experience with SAP, customer portals, logistics, data management, order processing, and process improvement.

You will interact with customers, review and enter orders, track deliveries, and coordinate with Sales, Purchasing, Logistics, Shipping, Warehouse, and Production to ensure smooth operations.

Qualificações

• Student or recent graduate welcome, no SAP/manufacturing experience required.
• Interest in technology, data, and learning new systems.
• Comfort with digital tools and processes.

Responsabilidades

• Communicate with customers and respond to requests.
• Enter and maintain customer orders in SAP.
• Review purchase orders, forecasts, schedules, and customer data.
• Track orders, delivery changes, shortages, and potential risks.
• Coordinate with Sales, Purchasing, Logistics, Shipping, Warehouse, and Production.
• Research issues and follow them through resolution.
• Help identify opportunities to digitize and automate processes.
• Explore how to use technology to improve Customer Service and Logistics.

Conhecimentos

Tech-savvy

Detail-oriented

Clear communicator

Curious learner

Ferramentas

SAP

Descrição da oferta de emprego

DOGA has more than 60 years of experience in the development and production of automotive components. With affiliated companies in Italy, USA, Mexico, Brazil, China, India and Morocco we sale our products to more than 70 countries and operate in multiple markets, including industrial vehicles, buses, trains, agriculture and construction machinery, boats, motorcycles and passenger cars.

Start Your Career in Customer Service, Supply Chain & Technology

DOGA USA is looking for an Entry-Level Customer Service Agent who is organized, curious, comfortable with technology, and interested in digitalization and automation.

This is more than a traditional customer service role. You’ll learn how customer orders move through a manufacturing company while gaining hands‑on experience with SAP, customer portals, logistics, data management, order processing, and process improvement.

What You’ll Do

• Communicate with customers and respond to requests.
• Enter and maintain customer orders in SAP.
• Review purchase orders, forecasts, schedules, and customer data.
• Track orders, delivery changes, shortages, and potential risks.
• Coordinate with Sales, Purchasing, Logistics, Shipping, Warehouse, and Production.
• Research issues and follow them through resolution.
• Help identify opportunities to digitize, simplify, and automate manual processes.
• Explore better ways to use technology to improve Customer Service and Logistics.

Who We’re Looking For

• Enjoy technology, data, and learning new systems.
• Are detail-oriented and organized.
• Communicate clearly and professionally.
• Enjoy solving problems and asking questions.
• Look at repetitive tasks and think, “There has to be a better way.”
• Are interested in customer service, supply chain, logistics, automation, or business technology.

No SAP or manufacturing experience is required. We will train the right candidate.

Students and recent graduates in Business, Supply Chain, Logistics, Information Systems, Data Analytics, or related programs are encouraged to apply.

Pay & Benefits

$22.00-$27.00/hour, based on experience, qualifications, and technical skills.

Benefits include medical, dental, and vision insurance, 401(k) with company match, company-paid life and disability insurance, paid holidays, paid personal/sick time, and paid vacation.

What You’ll Gain

Hands-on experience in:

SAP | Customer Service | Supply Chain | Logistics | Data | Digitalization | Automation | Process Improvement

If you’re looking for your first professional opportunity and want to help make business processes smarter, faster, and more efficient, we’d like to meet you.

DOGA USA Corp. is an equal opportunity employer.