Entry-Level Customer Programs Associate – Semiconductors

Ultra Clean Technology; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Ultra Clean Technology in Austin, TX is seeking an entry‑level Customer Program Specialist I to support customer program coordination, order execution, and cross‑functional communication. You will help track orders, gather requirements, and maintain program records under guidance.

Ideal candidates have strong communication, organizational skills, and the ability to manage multiple priorities. Familiarity with CRM/ERP and MS Office is a plus; semiconductor industry exposure is a bonus.

Qualifications

• Experience in customer service, administrative support, sales operations, or related roles.
• Strong communication and organizational skills.
• Ability to manage multiple priorities with attention to detail.
• Proficiency with Microsoft Office tools and comfort learning ERP/CRM systems.
• Ability to follow procedures and collaborate cross‑functionally.

Responsibilities

• Support daily customer program activities including order tracking, documentation updates, and communication follow‑ups.
• Maintain accurate data in CRM, ERP, and program management systems.
• Assist with preparing customer reports, schedules, and status updates.
• Coordinate with internal teams (Planning, Operations, Sales, Engineering, Quality) to gather information and resolve basic issues.
• Respond to routine customer inquiries regarding order status, documentation, and requirements.
• Assist with change requests, documentation updates, and program‑related administrative tasks.
• Support monitoring of deliverables, timelines, and risks under supervision.
• Help prepare meeting materials, action‑item lists, and follow‑up summaries.
• Track and organize customer communications, documents, and program records.
• Support continuous improvement efforts to streamline program workflows and enhance customer satisfaction.

Skills

Customer service experience

Communication & org

MS Office & ERP/CRM

Multitasking

Cross‑functional collaboration

Education

High school diploma or equivalent

Associate or bachelor’s degree in Business/Supply Chain/Operations

Tools

Salesforce or similar

Job description

Ultra Clean Technology in Austin, TX is seeking an entry‑level Customer Program Specialist I to support customer program coordination, order execution, and cross‑functional communication. You will help track orders, gather requirements, and maintain program records under guidance.

Ideal candidates have strong communication, organizational skills, and the ability to manage multiple priorities. Familiarity with CRM/ERP and MS Office is a plus; semiconductor industry exposure is a bonus.