Junior Customer Programs Coordinator

Default Brand; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Ultra Clean Technology in Austin, TX is seeking an entry‑level Customer Program Specialist I to join our growing team. You will support daily program activities, track orders, and help ensure accurate documentation and timely customer communications.

Under guidance, you will coordinate with Planning, Operations, Sales, Engineering, and Quality to gather information, answer routine inquiries, and maintain data in CRM/ERP systems. This role offers growth in a fast‑paced semiconductor environment.

Qualifications

• Experience in customer service, administrative support, sales operations, or related roles.
• Strong communication and organizational skills.
• Ability to manage multiple priorities with attention to detail.
• Proficiency with Microsoft Office tools and comfort learning ERP/CRM systems.
• Ability to follow procedures and collaborate cross‑functionally.

Responsibilities

• Support daily customer program activities including order tracking, documentation updates, and communication follow‑ups.
• Maintain accurate data in CRM, ERP, and program management systems.
• Assist with preparing customer reports, schedules, and status updates.
• Coordinate with internal teams (Planning, Operations, Sales, Engineering, Quality) to gather information and resolve basic issues.
• Respond to routine customer inquiries regarding order status, documentation, and requirements.
• Assist with change requests, documentation updates, and program‑related administrative tasks.
• Support monitoring of deliverables, timelines, and risks under supervision.
• Help prepare meeting materials, action‑item lists, and follow‑up summaries.
• Track and organize customer communications, documents, and program records.
• Support continuous improvement efforts to streamline program workflows and enhance customer satisfaction.

Skills

Customer service

Administrative support

Sales operations

Strong communication

Organizational skills

Microsoft Office

ERP systems

CRM systems

Education

High school diploma

Associate or bachelor’s degree in Business or related field

Tools

Salesforce

ERP systems

Microsoft Office

Job description

Ultra Clean Technology in Austin, TX is seeking an entry‑level Customer Program Specialist I to join our growing team. You will support daily program activities, track orders, and help ensure accurate documentation and timely customer communications.

Under guidance, you will coordinate with Planning, Operations, Sales, Engineering, and Quality to gather information, answer routine inquiries, and maintain data in CRM/ERP systems. This role offers growth in a fast‑paced semiconductor environment.