Entry-Level Customer Programs Specialist

Ultra Clean Technology; Manor (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Ultra Clean Technology in Austin, TX, seeks a Customer Program Specialist I to support entry-level customer program coordination, order execution, and cross-functional communication with semiconductor customers. This role provides guidance in tracking orders, gathering requirements, preparing documentation, and maintaining accurate records to ensure timely responses and a positive customer experience.

Under supervision, you will assist with routine inquiries, coordinate with internal teams, and

Qualifications

• Experience in customer service, administrative support, sales operations, or related roles.
• Strong communication and organizational skills.
• Ability to manage multiple priorities with attention to detail.
• Proficiency with Microsoft Office tools and comfort learning ERP/CRM systems.
• Ability to follow procedures and collaborate cross‑functionally.

Responsibilities

• Support daily customer program activities including order tracking, documentation updates, and communication follow‑ups.
• Maintain accurate data in CRM, ERP, and program management systems.
• Assist with preparing customer reports, schedules, and status updates.
• Coordinate with internal teams (Planning, Operations, Sales, Engineering, Quality) to gather information and resolve basic issues.
• Respond to routine customer inquiries regarding order status, documentation, and requirements.
• Assist with change requests, documentation updates, and program-related administrative tasks.
• Support monitoring of deliverables, timelines, and risks under supervision.
• Help prepare meeting materials, action‑item lists, and follow‑up summaries.
• Track and organize customer communications, documents, and program records.
• Support continuous improvement efforts to streamline program workflows and enhance customer satisfaction.

Skills

Customer service

Communication

Organizational skills

Multi-priority management

Microsoft Office

Education

High school diploma

Associate degree

Bachelor's degree

Tools

CRM tools (Salesforce)

ERP systems

Microsoft Office

Job description

Ultra Clean Technology in Austin, TX, seeks a Customer Program Specialist I to support entry-level customer program coordination, order execution, and cross-functional communication with semiconductor customers. This role provides guidance in tracking orders, gathering requirements, preparing documentation, and maintaining accurate records to ensure timely responses and a positive customer experience.

Under supervision, you will assist with routine inquiries, coordinate with internal teams, and