Customer Program Specialist I

Ultra Clean Technology; Manor (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Ultra Clean Technology in Austin, TX, seeks a Customer Program Specialist I to support entry-level customer program coordination, order execution, and cross-functional communication with semiconductor customers. This role provides guidance in tracking orders, gathering requirements, preparing documentation, and maintaining accurate records to ensure timely responses and a positive customer experience.

Under supervision, you will assist with routine inquiries, coordinate with internal teams, and

Qualifications

• Experience in customer service, administrative support, sales operations, or related roles.
• Strong communication and organizational skills.
• Ability to manage multiple priorities with attention to detail.
• Proficiency with Microsoft Office tools and comfort learning ERP/CRM systems.
• Ability to follow procedures and collaborate cross‑functionally.

Responsibilities

• Support daily customer program activities including order tracking, documentation updates, and communication follow‑ups.
• Maintain accurate data in CRM, ERP, and program management systems.
• Assist with preparing customer reports, schedules, and status updates.
• Coordinate with internal teams (Planning, Operations, Sales, Engineering, Quality) to gather information and resolve basic issues.
• Respond to routine customer inquiries regarding order status, documentation, and requirements.
• Assist with change requests, documentation updates, and program-related administrative tasks.
• Support monitoring of deliverables, timelines, and risks under supervision.
• Help prepare meeting materials, action‑item lists, and follow‑up summaries.
• Track and organize customer communications, documents, and program records.
• Support continuous improvement efforts to streamline program workflows and enhance customer satisfaction.

Skills

Customer service

Communication

Organizational skills

Multi-priority management

Microsoft Office

Education

High school diploma

Associate degree

Bachelor's degree

Tools

CRM tools (Salesforce)

ERP systems

Microsoft Office

Job description

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence.This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success - join us today!

UCT is looking for a talented Customer Program Specialist I to join us in Austin, TX! The Customer Program Specialist I provides entry-level support for customer program coordination, order execution, and communication between internal teams and semiconductor customers. This role assists in managing order status, gathering requirements, preparing documentation, and maintaining accurate records. Under guidance, the Specialist ensures timely responses, supports cross-functional alignment, and contributes to a positive customer experience through reliable program support.

Duties and Responsibilities

• Support daily customer program activities including order tracking, documentation updates, and communication follow‑ups.
• Maintain accurate data in CRM, ERP, and program management systems.
• Assist with preparing customer reports, schedules, and status updates.
• Coordinate with internal teams (Planning, Operations, Sales, Engineering, Quality) to gather information and resolve basic issues.
• Respond to routine customer inquiries regarding order status, documentation, and requirements.
• Assist with change requests, documentation updates, and program-related administrative tasks.
• Support monitoring of deliverables, timelines, and risks under supervision.
• Help prepare meeting materials, action‑item lists, and follow‑up summaries.
• Track and organize customer communications, documents, and program records.
• Support continuous improvement efforts to streamline program workflows and enhance customer satisfaction.

Knowledge, Skills and Abilities

Minimum Qualifications

• Experience in customer service, administrative support, sales operations, or related roles.
• Strong communication and organizational skills.
• Ability to manage multiple priorities with attention to detail.
• Proficiency with Microsoft Office tools and comfort learning ERP/CRM systems.
• Ability to follow procedures and collaborate cross‑functionally.

Preferred Qualifications

• Experience in semiconductor, high-tech, or manufacturing environments.
• Familiarity with basic order management, scheduling, or customer‑facing workflows.
• Exposure to CRM tools (Salesforce or similar) and ERP systems.
• Demonstrated success supporting data accuracy or process documentation.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Educational/Certification Requirement

Minimum Qualifications

• High school diploma or equivalent.

Preferred Qualifications

• Associate or bachelor's degree in Business, Supply Chain, Operations, or related field.
• Training in customer service, communication, or program coordination.
• Semiconductor-specific training or familiarity with technical product terminology.

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.