Entry-Level Customer Experience Specialist (Inbound)

Valor Intelligent Processing, LLC; Dallas (TX); On-site; USD 18,046 - 23,763; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth Opportunities

Fun, Engaging Work Environment

Job summary

A leading tech-enabled business services company is seeking Customer Service Representatives to provide inbound support and help desk assistance. This entry-level position offers paid training and is ideal for applicants who are eager to learn and deliver exceptional customer experiences. Candidates must have strong English communication skills and be able to manage tasks in a fast-paced environment.

Qualifications

• Must be 18+ years old.
• Dependency on reliable wired high-speed internet (20 Mbps+ download).
• Ability to manage tasks in a fast-paced environment.

Responsibilities

• Manage inbound and outbound customer contacts professionally.
• Listen to customer concerns and provide accurate solutions.
• Document and process claims, inquiries, and updates.
• Troubleshoot customer issues and strive for first-call resolution.

Skills

Strong English communication skills

Typing speed of 20+ WPM

Excellent organization skills

Problem-solving skills

Conflict resolution skills

Team-oriented with strong interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

A leading tech-enabled business services company is seeking Customer Service Representatives to provide inbound support and help desk assistance. This entry-level position offers paid training and is ideal for applicants who are eager to learn and deliver exceptional customer experiences. Candidates must have strong English communication skills and be able to manage tasks in a fast-paced environment.