Entry-Level Customer Care & Sales Advisor

CableOne Limited; United States; On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

401(k) with company match

Identity theft protection

Tuition reimbursement

Community programs

Job summary

Sparklight, a Cable One brand, is seeking a Customer Care and Sales Advisor I to support customers with billing questions, service scheduling, and product changes. You will build trust through empathetic communication and grow into handling more complex issues while protecting customer relationships.

The role blends service and sales, focusing on customer care, relationship retention, and communicating value of staying with Sparklight. In-office position in the United States.

Qualifications

• High School Diploma or GED.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed and empathetic in high-pressure situations.
• Ability to sit for extended periods, use hands, talk, and hear.
• May be required to lift up to 10 pounds.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Address requests to disconnect or remove services.
• Provide billing and pricing information.
• Resolve standard issues remotely or educate customers on resolution steps.
• Schedule service appointments when remote resolution isn't possible.
• Arrange product returns or exchanges.
• Manage add/change/delete requests in hosted platforms.
• Build rapport and identify customer issues.
• Offer creative solutions and explain product/service benefits.
• Negotiate household spend and upsell additional services.
• Accurately input orders.
• Meet or exceed weekly and monthly sales activity goals.
• Follow company-approved scripts for consistent communication.
• Assist with special projects as assigned.

Skills

Active listening

Communication skills

Customer service

Empathy

Patience

Stress tolerance

Situational awareness

Education

High School Diploma or GED

Job description

Sparklight, a Cable One brand, is seeking a Customer Care and Sales Advisor I to support customers with billing questions, service scheduling, and product changes. You will build trust through empathetic communication and grow into handling more complex issues while protecting customer relationships.

The role blends service and sales, focusing on customer care, relationship retention, and communicating value of staying with Sparklight. In-office position in the United States.