Dispatcher

Allied Business Solutions; Boise (ID); On-site; USD 38,000 - 52,000; Full time

Job summary

Allied Business Solutions in Boise, Idaho is seeking a Dispatch Associate to join our operations team. The role involves supporting deployment of field service technicians, tracking activities, and maintaining clear communication with field technicians and customers to deliver exceptional service.

Key responsibilities include dispatching service calls, tracking technician location, data entry, and coordinating with other departments.

Qualifications

• Strong computer skills with Microsoft Office (Outlook, Excel, Word).
• Ability to learn internal logistics software.
• Excellent organizational skills to prioritize large amounts of data.
• Desire to work in a fast-paced environment.
• Positive and energetic attitude.
• Handle business client calls in a professional and calm manner.
• High School Diploma or equivalent preferred.

Responsibilities

• Dispatch for Service calls to B2B clients.
• Dispatching technicians: providing addresses, pickup numbers, appointment times, etc.
• Tracking and tracing: monitoring technician location and ensuring timeliness for appointments.
• Data Entry: entering service call information in operations systems, technician information, arrival, and
• Provide excellent customer service: providing updates to customers, notifying of late service calls, answering incoming phone calls for dispatch, back up to main phone line, supplies, etc.
• Maintaining various logs and inventories.
• Coordinating with other departments as needed.
• Perform all other dispatch related functions.
• Other duties as assigned.

Skills

Interpersonal skills

Organized

Data entry

Independent work

Requirements gathering

Detail oriented

Dependable

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Allied Business Solutions is seeking a Dispatch Associate to join our operations team in Boise, Idaho.

This role involves assisting in the deployment of field service technicians, tracking activities, and

maintaining clear communication with field technicians and customers to deliver exceptional

Key Responsibilities:

• Dispatch for Service calls to B2B clients.
• Dispatching technicians: providing addresses, pickup numbers, appointment times, etc.
• Tracking and tracing: monitoring technician location and ensuring timeliness for appointments.
• Data Entry: entering service call information in operations systems, technician information, arrival, and
• Provide excellent customer service: providing updates to customers, notifying of late service calls, answering incoming phone calls for dispatch, back up to main phone line, supplies, etc.
• Maintaining various logs and inventories.
• Coordinating with other departments as needed.
• Perform all other dispatch related functions.
• Other duties as assigned.

Requirements:

• Outstanding interpersonal skills.
• Well-organized and responsible with aptitude in problem-solving.
• Strong data entry skills with an eye for detail and accuracy.
• Ability to work independently and within a transformational team environment.
• Ability to capture and documents business and reporting requirements.
• Detail oriented with outstanding customer service skills.
• Dependable, trustworthy, and self-motivated.
• Experience and proficient use of Microsoft Office Suites.

Essential Qualifications:

• Strong computer skills: use of Microsoft Office (Outlook, Excel, Word, etc.)
• Ability to learn new computer software (our internal logistics system)
• Excellent organizational skills (the ability to prioritize and process large amounts of data)
• Desire to work in a fast-paced environment.
• Positive and energetic attitude.
• Handle business client calls in a professional and calm manner.
• A High School Diploma (or equivalent) is preferred.

Other Requirements:

• Physical demands include sits, squats, bends, lifts and moves during working hours.
• Responsibilities may change from time to time. Allied Business Solutions reserves the right to add or delete duties and responsibilities at the discretion of ABS and its executives.
• This job description is intended to describe the general level of work being performed. It is not intended