Customer Service Representative (Entry-level)

Pacific Office Automation; Boise (ID); On-site; USD 30,420 - 45,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

Matched 401k

Paid Time Off (PTO)

Vacation and Sick Leave

FSA/HSA Programs

Job summary

A leading document imaging firm is looking for an entry-level Customer Service Representative in Boise, ID. The ideal candidate should exhibit a passion for customer service and thrive in a team environment. Responsibilities include sourcing sales opportunities and managing customer communications. The role offers advancement opportunities and benefits like medical insurance, a matched 401k, and paid time off. Candidates preferred with a Bachelor's degree and strong communication skills.

Qualifications

• High quality verbal and written communication is essential for this role.
• Strong math abilities are necessary for handling accounts receivable.
• Experience with spreadsheets and database software is highly preferred.

Responsibilities

• Source sales opportunities through inbound and outbound communication.
• Understand customer needs and requirements.
• Handle high volume phone calls and emails.

Skills

Verbal communication

Written communication

Mathematics

Time management

Problem-solving

Organizational skills

Education

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Customer Service Representative (Entry-level)

1 day ago • Be among the first 25 applicants

Pacific Office Automation is one of the largest independently‑owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long‑term employer. That means providing employees with the training and certification they need to keep up with the fast‑changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are looking to hire a Customer Service Representative at our office in Boise, ID. If you have a passion for customer service, are organized, and love working in a team‑player environment, we want to hear from you!

Essential Job Duties

• Source warm sales opportunities through inbound lead follow‑up and outbound cold calls and email
• Understand customer needs and requirements
• Accounts receivable
• Ability to handle high volume phone calls and emails
• Strong problem‑solving abilities and phone presence
• Excellent time management, organizational skills and ability to work independently

Qualifications

• Bachelor’s degree preferred
• High quality verbal and written communication
• Strong math abilities are necessary
• Experience with accounts receivable is highly preferred
• Experience using spreadsheets, database, and word processing software such as Microsoft Word, Excel and PowerPoint

What We Offer

• Advancement and growth into leadership roles
• Team‑player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA Programs
• OTE: $30,420 - $45,000

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Business Supplies & Equipment

Referrals increase your chances of interviewing at Pacific Office Automation by 2x