Entry-Level Computer Services Analyst

South Texas College; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

South Texas College is seeking a Computer Services Analyst I in the Technology Support department. The role installs, repairs, and maintains computer hardware, peripherals, and software, and provides technical support to staff and specialists across the college district.

Minimum education is a Bachelor’s degree in Computer Information Systems or related field with at least four years of experience. Candidate must be able to travel district-wide and support after-hours requests as needed.

Qualifications

• Bachelor’s degree in Computer Information Systems, Networking, Computer Science or related field required.
• At least four (4) years of work experience in a related field required.
• Excellent oral, written, and interpersonal communication skills.
• Strong computer skills with Microsoft Office and Windows; Internet research skills.
• Knowledge with physical/virtual desktops, thin-clients, Windows, TCP/IP, SMTP, Active Directory, and group policy.
• Knowledge of antivirus imaging software and mobile management tools.
• Ability to prioritize, organize, and complete multiple tasks with deadlines.
• Ability to work independently as well as in a team; able to adapt to change.
• Must be available for evenings/weekends and travel within the college district.

Responsibilities

• Provides guidance and technical support to computer services specialists.
• Installs, repairs, and maintains computers and software throughout the district.
• Assists in installation, configuration, and management of hardware with Analyst II.
• Assists in development of working solutions and testing of new software.
• Collaborates with vendors on warranty repairs and issues.
• Assists in managing desktop enterprise software applications and servers.
• Assists with Sentinel One, MECM, Faronics, mobile management tools usage.
• Develops and deploys scripts and software packages.
• Responds to client requests for hardware/software quotes; researches non-standard resources.
• Generates hardware lifecycle reports and coordinates district-wide setups.
• Maintains current knowledge of trends in hardware, software, networking.
• Provides continuity of service and acts as a point of contact outside normal hours.
• Serves on Change Management Committee and virtual project teams.
• Travels throughout the college district as needed.
• Performs other duties as assigned.

Skills

Communication skills

Windows OS

Active Directory

Group Policy

Mobile management

Problem solving

Education

Bachelor's degree in Computer Information Systems or related field

4+ years of related work experience

Tools

Sentinel One

Microsoft Endpoint Configuration Manager (MECM)

Faronics tools

Enterprise antivirus software

Job description

South Texas College is seeking a Computer Services Analyst I in the Technology Support department. The role installs, repairs, and maintains computer hardware, peripherals, and software, and provides technical support to staff and specialists across the college district.

Minimum education is a Bachelor’s degree in Computer Information Systems or related field with at least four years of experience. Candidate must be able to travel district-wide and support after-hours requests as needed.