PC Technician II - IT Support Specialist with Benefits

Lone Star College; Cypress (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Tuition waiver

Tax-deferred retirement plan

Job summary

Lone Star College in Cypress, TX is seeking a Technician II to support and maintain computer systems, desktops, and peripherals. The role involves installing, diagnosing, repairing, maintaining, and upgrading hardware while delivering end-user training and top-notch service.

This position offers an hourly wage of $15.60 and opportunities to grow within a respected higher education institution. Join a campus dedicated to student success and collaborative learning in a state-of-the-art environment

Qualifications

• High school diploma or GED.
• Experience with PC hardware and end-user support.
• Ability to troubleshoot hardware and software for end users.

Responsibilities

• Work with end users to identify and deliver required PC services.
• Act as a liaison and provide training and support to end users and staff on computer operations.
• Install, configure, test, maintain, monitor, and troubleshoot level I & II end user workstation hardware, networked peripheral devices, and networking hardware products.
• Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
• Perform on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions.
• Receive and respond to incoming calls, texts and/or e-mails regarding PC and/or hardware problems.
• Help maintain an inventory of all monitors, keyboards, printers, scanners, and other peripheral equipment.
• Document instances of hardware failure, repair, installation, and removal.
• Construct, install and test customized configurations based on various platforms and operating systems.
• Perform PC hardware and peripheral equipment improvements, upgrades, and repairs.
• Maintain up-to-date knowledge of hardware and equipment contracts.
• Responsible for other reasonable related duties as assigned

Skills

Network hardware knowledge

Windows OS

Mac OS

Unix OS

Customer service orientation

Communication skills

Documentation

Troubleshooting

Time management

Self-motivation

Education

High school diploma or GED

Tools

Windows OS

Mac OS

Unix OS

Job description

Lone Star College in Cypress, TX is seeking a Technician II to support and maintain computer systems, desktops, and peripherals. The role involves installing, diagnosing, repairing, maintaining, and upgrading hardware while delivering end-user training and top-notch service.

This position offers an hourly wage of $15.60 and opportunities to grow within a respected higher education institution. Join a campus dedicated to student success and collaborative learning in a state-of-the-art environment