Entry-Level Collections Specialist: Paid Training & Growth

MCI; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Retirement savings options

Disability and life insurance

Opportunities for career growth

Job summary

MCI is seeking an Entry-Level Collections Agent in Killeen, TX. You will complete two weeks of training to help resolve consumer accounts while using negotiation techniques and building customer relationships.

Your primary responsibilities will include locating parties involved in open accounts, negotiating payment plans, and meeting monthly goals. A high school diploma is required, and excellent communication skills are essential. Competitive pay and benefits available.

Qualifications

• Must be 18 years of age or older.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Ability to type swiftly and accurately (20+ words per minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Strong team orientation and customer focus.

Responsibilities

• Use contact center technology to locate parties involved in open accounts.
• Negotiate payment terms with empathy and professionalism.
• Respond to common challenges in collection calls.
• Meet monthly goals and perform assigned duties.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Customer service orientation

Problem-solving skills

Negotiation skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking an Entry-Level Collections Agent in Killeen, TX. You will complete two weeks of training to help resolve consumer accounts while using negotiation techniques and building customer relationships.

Your primary responsibilities will include locating parties involved in open accounts, negotiating payment plans, and meeting monthly goals. A high school diploma is required, and excellent communication skills are essential. Competitive pay and benefits available.