Entry-Level Collections Agent – Help People Pay

Berlin-Wheeler; Topeka (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid training

Health, Vision and Dental insurance

Earned time off

Job summary

Berlin-Wheeler, Inc. in Topeka, KS is seeking an entry-level Collections Specialist to help families and businesses resolve accounts with empathy and clarity. The role is full-time, pays $14 per hour, and runs Monday–Friday 8am–5pm.

No collections experience is required, but dependable communication and a willingness to learn are important. You will receive comprehensive paid training, work with a supportive team, and contribute to keeping clients' doors open by resolving balances and arranging

Qualifications

• High school diploma or GED is required.
• Clear, professional written and verbal communication.
• Patient and calm when handling difficult conversations.
• Willingness to learn new tools and systems.

Responsibilities

• Make and take calls with consumers and patients to verify information and discuss status.
• Offer payment arrangements and resolution options based on the customer's situation.
• Convert conversations into payments through respectful communication.
• Document accounts accurately and follow policies.
• Collaborate with team and leadership to set goals and grow.

Skills

Clear communication

Active listening

Computer & phone skills

Customer service

Education

High school diploma or GED

Job description

Berlin-Wheeler, Inc. in Topeka, KS is seeking an entry-level Collections Specialist to help families and businesses resolve accounts with empathy and clarity. The role is full-time, pays $14 per hour, and runs Monday–Friday 8am–5pm.

No collections experience is required, but dependable communication and a willingness to learn are important. You will receive comprehensive paid training, work with a supportive team, and contribute to keeping clients' doors open by resolving balances and arranging