Remote Collections Specialist — Empathetic & Compliant

Berlin-Wheeler; United States; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid training

Long history

Career growth

Health, Vision & Dental

Job summary

Berlin-Wheeler is seeking an entry-level Collections Specialist to help consumers and patients understand their options and resolve accounts remotely. You will listen empathetically, explain balances clearly, and walk people through payment options that fit their situation, so they can move forward with confidence.

No prior collections experience is required; we provide comprehensive paid training, emphasize service over pressure, and support you with ongoing coaching to ensure compliant,

Qualifications

• No collections background required; we value dependability, empathy and willingness to learn.
• Strong communication, listening, and problem-solving are essential to help clients understand options and resolve accounts.

Responsibilities

• Make and take calls with consumers and patients, verify basic demographic info and discuss account status.
• Listen to each person’s situation and offer appropriate payment arrangements and resolution options.
• Convert conversations into payments through honest, respectful communication.
• Document every account accurately and follow established policies and procedures.
• Work with your team and leadership to set goals, build your skills, and grow.

Skills

Empathetic

Dependable

Clear communication

Active listening

Customer service

Education

High school diploma or GED

Tools

Phone system

Computer skills

Job description

Berlin-Wheeler is seeking an entry-level Collections Specialist to help consumers and patients understand their options and resolve accounts remotely. You will listen empathetically, explain balances clearly, and walk people through payment options that fit their situation, so they can move forward with confidence.

No prior collections experience is required; we provide comprehensive paid training, emphasize service over pressure, and support you with ongoing coaching to ensure compliant,