Client Onboarding & Sales Support Specialist

Quest Diagnostics; Marlborough (MA); On-site; USD 32,000 - 49,000; Full time

Benefits offered by this job

Day 1 medical

401(k) match

Annual incentive plans

Education assistance

Employee stock purchase plan

Career advancement opportunities

PTO / vacation

Well-being programs

Job summary

Quest Diagnostics is seeking a Sales Support Coordinator in Marlborough, MA, Monday to Friday, 8:00 AM to 5:00 PM. The role supports Commercial Sales Representatives, handles entry and startup of new accounts, and coordinates pricing, demographics, connectivity requests, and billing adjustments.

Ideal candidates will have 2–3 years in technical, billing, or customer support roles, strong PC skills (Excel, Word, PowerPoint, Access), and excellent communication and organizational abilities.

Qualifications

• 2-3 years of technical, billing, or customer support experience

Responsibilities

• Acts as support for Commercial Sales Representatives; submits and monitors progress of incoming requests associated with both existing and new business.
• Obtain any missing information required to complete the entry of data required for the start-up of new accounts including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client defined reflex requests, agreements, custom requisitions, and phlebotomy services.
• QC entry into lab and billing system for all new accounts.
• Create & maintain client files for audit purposes
• Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status to commercial sales representatives.
• Facilitate and process demographic, pricing, connectivity requests and billing adjustments for existing customers submitted by Commercial Sales to increase the productivity of the commercial sales representatives.
• Assist Customer Solutions Specialist in the process of new account set up and onboarding.

Skills

Excel

Word

PowerPoint

Access

Communication skills

Organizational skills

Team player

Customer focused

Action oriented

Attention to detail

Ethics and values

Functional technical skills

Perseverance

Education

Bachelor's degree (Preferred)

High School Diploma or Equivalent (Required)

Job description

Quest Diagnostics is seeking a Sales Support Coordinator in Marlborough, MA, Monday to Friday, 8:00 AM to 5:00 PM. The role supports Commercial Sales Representatives, handles entry and startup of new accounts, and coordinates pricing, demographics, connectivity requests, and billing adjustments.

Ideal candidates will have 2–3 years in technical, billing, or customer support roles, strong PC skills (Excel, Word, PowerPoint, Access), and excellent communication and organizational abilities.