Entry-Level Client Experience Operations Coordinator

Paybox Corp; Mount Airy (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Short & Long Term Disability

Flexible Spending Accounts

Life Insurance

Accident & Critical Illness Insurance

Company 401(k) Matching Contribution

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Job summary

OSG in Mount Airy, NC, seeks a hands-on Client Experience Workflow Support to help move orders from intake to production completion. You will learn OSG's production systems and workflows, working with operations teams, procurement partners, and client-facing colleagues under coaching from a lead.

If you're organized, curious, and ask clarifying questions rather than guessing, you'll thrive. This role is the operational engine of CX, coordinating production from order receipt to job completion

Qualifications

• Bachelor's degree or equivalent experience in operations, business, communications, or related field.
• 0–2 years of experience in production coordination, print operations, Direct Mail, data entry, or similar role.
• Ability to follow detailed instructions and ask clarifying questions to ensure accuracy.
• Strong organizational skills to manage multiple priorities with accuracy.
• Clear communication to relay production status to internal teams and partners.
• Familiarity with data entry and production-related software; willingness to learn Salesforce.
• Attention to detail and accuracy in a high-volume, deadline-driven environment.

Responsibilities

• Manage order intake. Handle production orders received via email and other channels, ensuring accuracy and completeness from the start.
• Coordinate insert materials with internal teams and external partners for production runs.
• Monitor availability, usage, and reconciliation of inserts; flag shortfalls or compliance issues in advance.
• Execute test orders, including setup, validation, and results documentation under supervision.
• Self-review for quality; flag discrepancies or recurring issues for corrective action.
• Support production coordination; participate in daily stand-ups and coordinate with Operations.
• Keep files and data moving; assist with client file conversion and merging for Direct Mail.
• Contribute to continual improvement by identifying efficiency gains in the workflow.

Skills

Bachelor's degree

Attention to detail

Strong organization

Clear communication

Data entry

Follow detailed instructions

Education

Bachelor's degree or equivalent experience in operations, business, communications, or related field

Tools

Salesforce

Job description

OSG in Mount Airy, NC, seeks a hands-on Client Experience Workflow Support to help move orders from intake to production completion. You will learn OSG's production systems and workflows, working with operations teams, procurement partners, and client-facing colleagues under coaching from a lead.

If you're organized, curious, and ask clarifying questions rather than guessing, you'll thrive. This role is the operational engine of CX, coordinating production from order receipt to job completion