Entry-Level Claims Associate: Detail-Oriented Problem Solver

Greenix Pest Control; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) with company match

EAP

Paid leave

Pest control discount

Job summary

Greenix Pest Control in Kentucky is seeking a Claims Agent for the Claims Department. This entry-level role focuses on intake, documentation, investigation, and coordination of claims under the Claims Manager.

You will collect information, take statements, review documentation, and support timely, fair resolutions while maintaining confidentiality and a professional demeanor. Some college or training preferred; 2+ years in claims or customer service is a plus.

Qualifications

• High school diploma or equivalent; some college or specialized training preferred.
• Minimum 2 years of experience in claims, insurance, customer service, or a related field.
• Strong organizational skills and ability to manage multiple cases simultaneously.
• Excellent written and verbal communication skills.
• Demonstrated ability to handle confidential information and make sound decisions.

Responsibilities

• Communicate with customers, employees, vendors, and insurance providers via phone and email to collect information and documentation needed for claims.
• Take statements from internal and external parties to establish timelines, facts, and liability.
• Manage claims from initial intake through investigation, coordination, and closure, ensuring all actions are accurately recorded in the claims management system.
• Review documentation, photos, estimates, and reports to confirm coverage, assess liability, and support fair, cost-effective resolutions.
• Maintain detailed notes and supporting records to ensure complete, compliant claim files.
• Collaborate with the Claims Manager and team to ensure claim accuracy and timely resolution.
• Uphold confidentiality and discretion when handling sensitive information.
• Identify recurring issues or trends in claims data and share insights to support safety and process improvements.

Skills

Organizational skills

Written and verbal communication

Handling confidential information

Customer service

Problem-solving

Education

High school diploma

Some college or specialized training

Tools

Microsoft Office

SharePoint

Data-tracking systems

OSHA standards knowledge

Job description

Greenix Pest Control in Kentucky is seeking a Claims Agent for the Claims Department. This entry-level role focuses on intake, documentation, investigation, and coordination of claims under the Claims Manager.

You will collect information, take statements, review documentation, and support timely, fair resolutions while maintaining confidentiality and a professional demeanor. Some college or training preferred; 2+ years in claims or customer service is a plus.