Entry-Level Claim Operations Specialist

Great American Insurance Group; Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness plans

Parental leave

Adoption assistance

Tuition reimbursement

Paid Time Off

Paid holidays

401(k) plan with company match

Employee stock purchase plan

Commuter benefits

Job summary

Great American Insurance Group is seeking a Claims Operations Assistant in Cincinnati, OH to support a high-performing Corporate Claims team. The role focuses on learning claim processes, handling routine requests, and assisting with financial transactions across one or more lines.

You will work under supervision, building knowledge of form systems, policy analysis, and data management while contributing to team goals and regulatory compliance. Training and mentorship are provided.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0-5 years in related operations roles.
• Willingness to learn claim systems and processes.

Responsibilities

• Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners’ requests
• Perform claim operations and payment functions for one or more lines
• Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system
• Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds
• May perform systems functions, including determining errors/corrections on claims system(s)
• Update claim files and maintains, corrects and/or updates data using office technology
• Learns basic claim handling and how support is necessary
• Composes, prepares, reviews, and responds to correspondence including inquiries that may take additional research prior to responding
• Perform mail functions including research to identify recipient for misdirected mail within the company or externally
• Exhibits ability to use appropriate resources necessary to complete support requirements
• Exhibits ability to actively seek information to understand operations partners’ circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issues
• Shares and/or conveys information to business partners, regarding their claims; maintains a professional demeanor in all situations.
• Becomes familiar with and utilizes computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting.
• May provide assistance to Claims department in areas requiring beginner to intermediate skills or knowledge.
• May assist in training less experienced Claim Operations Professionals
• Complies with company and regulatory guidelines
• Performs all other duties as assigned
• Participate in industry based continued education

Skills

Multi-system navigation

Collaboration

Curiosity

Professional writing

Resource seeking

Self-motivated

Education

High school diploma

Job description

Great American Insurance Group is seeking a Claims Operations Assistant in Cincinnati, OH to support a high-performing Corporate Claims team. The role focuses on learning claim processes, handling routine requests, and assisting with financial transactions across one or more lines.

You will work under supervision, building knowledge of form systems, policy analysis, and data management while contributing to team goals and regulatory compliance. Training and mentorship are provided.