Entry-Level Child Support Specialist

County of Tulare; Visalia, Porterville (CA, CA); On-site; USD 40,000 - 56,000; Full time

Job summary

The County of Tulare in Visalia is seeking a Customer Service Specialist to explain child support procedures, verify information, respond to inquiries, and prepare correspondence and case summaries.

Qualifications include a high school diploma or completion of college coursework (60 semester/90 quarters) and 3 years of paid, full-time customer service experience, with the ability to multitask and maintain accurate records. A background check and E-Verify will be required.

Qualifications

• Equivalent to completion of the 12th grade or college coursework.
• Three years of full-time customer service experience resolving concerns.
• Knowledge of basic math, automated systems, and office software.

Responsibilities

• Explain child support procedures and regulations to participants and other agencies.
• Verify information by in-house investigation and through available resources.
• Respond to a high volume of inquiries from customers.
• Compose correspondence, preliminary reports and case summaries.
• Maintain professionalism when communicating with clients and colleagues.

Skills

Customer service

Multitask

Communication

Record keeping

Education

High school diploma or equivalent

60 semester or 90 quarter units of coursework

Tools

Automated computer systems

Word processing software

Job description

The County of Tulare in Visalia is seeking a Customer Service Specialist to explain child support procedures, verify information, respond to inquiries, and prepare correspondence and case summaries.

Qualifications include a high school diploma or completion of college coursework (60 semester/90 quarters) and 3 years of paid, full-time customer service experience, with the ability to multitask and maintain accurate records. A background check and E-Verify will be required.