Child Support Specialist - Customer Service Call Center

YoungWilliams; Overland Park (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

YoungWilliams is seeking a dedicated professional for essential duties in processing child support cases in Overland Park, KS. The role involves interviewing customers, gathering information, and preparing documents for attorney review to enforce support orders.

The candidate will handle communications with employers, customers, and out-of-state staff, maintaining strict confidentiality and attention to attendance and quality service.

Qualifications

• 1+ year of Customer Service experience preferred.
• Experience in human services as a case manager or child support preferred.
• Familiarity with an office environment and automated systems desired.

Responsibilities

• Initiates locate procedures to determine the customers' address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Responds to calls from employers, customers, and child support staff from other states regarding child support cases.
• Accesses system data to obtain relevant case information.
• Prepares cases and necessary legal/administrative documents for staff attorney review.
• Identifies remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Provides excellent customer service to internal and external customers.
• Regular and timely attendance.
• Other duties as assigned.

Skills

Customer Service

Interviewing

Confidentiality

Education

High school Diploma or GED

Tools

Automated systems

Job description

ESSENTIAL JOB REQUIREMENTS

• Initiates locate procedures to determine the customers' address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Responds to incoming calls from employers, customers, and child support staff from other states regarding child support cases.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Provides excellent customer service to internal and external customers
• Regular and timely attendance
• Other duties as assigned

REQUIRED EDUCATION

High school Diploma or GED

REQUIRED EXPERIENCE

• Minimum of 1 year of Customer Service experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.