Entry-Level Child Support Specialist - Casework & Impact

City of Santa Fe Springs; Merced (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Merced County is seeking a Child Support Specialist I to manage a caseload, interview parents, and gather information for establishing support obligations. Training is provided, with potential advancement after one year based on performance.

You will apply California child support laws, locate income/assets, and prepare legal documents while maintaining confidentiality and delivering accurate case information to involved parties.

Qualifications

• Two (2) years of full-time clerical experience which included interaction with the public.
• OR One year of full-time experience performing debt collections duties which included interviewing others for the purpose of collecting information.
• OR One year of full-time experience performing duties of a Child Support Assistant I or Office Assistant II in a Child Support Services Department.
• OR Completion of 60 semester or 90 quarter units of college.

Responsibilities

• Manages a general caseload of child support actions and enforcement according to guidelines.
• Interviews custodial and non-custodial parents, employers, and attorneys.
• Develops information for establishing paternity and locating assets and income.
• Evaluates income and expense data to determine support obligations.
• Prepares and processes legal documents for establishment, collection, and enforcement.
• Documents case actions and status in the state-wide automated system.
• Explains child support procedures and laws to the public and staff.

Skills

Interviewing techniques

Customer service

Analytical thinking

Attention to detail

Effective communication

Confidentiality

Education

Two years clerical experience

60 sem/90 qtr units college

Debt collections experience

Child Support Assistant I/Office Assistant II experience

Job description

Merced County is seeking a Child Support Specialist I to manage a caseload, interview parents, and gather information for establishing support obligations. Training is provided, with potential advancement after one year based on performance.

You will apply California child support laws, locate income/assets, and prepare legal documents while maintaining confidentiality and delivering accurate case information to involved parties.