Child Support Specialist I

County of Tulare; Visalia, Porterville (CA, CA); On-site; USD 40,000 - 56,000; Full time

Job summary

The County of Tulare in Visalia is seeking a Customer Service Specialist to explain child support procedures, verify information, respond to inquiries, and prepare correspondence and case summaries.

Qualifications include a high school diploma or completion of college coursework (60 semester/90 quarters) and 3 years of paid, full-time customer service experience, with the ability to multitask and maintain accurate records. A background check and E-Verify will be required.

Qualifications

• Equivalent to completion of the 12th grade or college coursework.
• Three years of full-time customer service experience resolving concerns.
• Knowledge of basic math, automated systems, and office software.

Responsibilities

• Explain child support procedures and regulations to participants and other agencies.
• Verify information by in-house investigation and through available resources.
• Respond to a high volume of inquiries from customers.
• Compose correspondence, preliminary reports and case summaries.
• Maintain professionalism when communicating with clients and colleagues.

Skills

Customer service

Multitask

Communication

Record keeping

Education

High school diploma or equivalent

60 semester or 90 quarter units of coursework

Tools

Automated computer systems

Word processing software

Job description

This recruitment will establish an employment list to fill current and any future vacancies. The anticipated life of the employment list is six months.

Current Regular & Extra- Help vacancies are with the Tulare County Department of Child Support Services (DCSS) in Visalia.

• Explain child support procedures and regulations to case participants, attorneys, employers and other agencies regarding child support and paternity matters.
• Verify information by in-house investigation, through computerized resources, personal interviews, telephone or form letters and contact with other agencies or institutions.
• Respond to high volume of inquiries from customers by using available resources
• Compose correspondence, preliminary reports and case summaries.
• Display professionalism when communicating with callers and/or visitors which may include custodial parents, non-custodial parents, team members, attorneys, employers, other agencies and others acting on behalf of families and children.

For a full list of duties for this position, please click here.

Minimum qualifications are used as a guide for establishing the education, training, experience, special skills and/or license which are required and equivalent to the following.

Education/Experience:

Option 1:

Education:

• Equivalent to completion of the twelfth (12th) grade

Experience:

• Three (3) years of paid, full-time, experience working in a customer service environment which included resolving customer concerns.

Option 2:

Education:

• Completion of at least 60 semester or 90 quarter units of coursework from an accredited college or university.

Experience:

• One (1) year of paid, full-time, experience working in a high-volume customer service environment which includes resolving customer concerns.

Knowledge of:

• Basic math, including percentages and decimals to compute items such as net income and support payments.
• Automated computer systems and working knowledge of work processing software.
• Principles, practices and procedures for providing effective, responsive and prompt customer service.
• Office practices and procedures including equipment and software operations.

Skill/Ability to:

• Work and communicate effectively with people of various education and socioeconomic backgrounds by respecting beliefs, interpersonal styles and behaviors of both clients and co-workers.
• Operate contemporary office equipment inclusive of computer, keyboard, and all applicable electronic equipment.
• Multitask, prioritize and organize work according to departmental operating requirements.
• Promote and support an environment of cooperation and respect.
• Proofread for typographical, grammatical and mathematical errors.
• Maintain systematic and accurate records

Conditions of Employment

As this position requires access to Federal Tax Information, employment is conditioned on successful completion of a background investigation and a reinvestigation within every 5 years thereafter. A background investigation includes FBI fingerprinting, a check of local law enforcement agencies where he subject has lived, worked, and/or attended school within the last 5 years, and if applicable, of the appropriate agency for any identified arrests, and Employment Eligibility Verification using E-verify will be required on the first day of employment.

College Cost Reduction Access Act

This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan servicer or visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

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