Child Support Specialist - Customer Service

Socket.dev; Kitty Hawk (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Socket.dev in Kitty Hawk, NC is seeking a Child Support Specialist to provide full services to customers at all stages of the child support process. The role involves interviewing customers by phone and in person, identifying service needs, and guiding cases through management workflows.

You will help ensure all state, federal, and contractual timeframes are met for establishing or enforcing orders, with extensive on‑the‑job training provided.

Qualifications

• HS Diploma or GED required.
• 1 year of related work experience preferred.
• Experience in human services or case management is preferred.

Responsibilities

• Interview customers by telephone and in person to determine service needs and next steps in case management.
• Initiate locate procedures for address, employment, and assets as needed.
• Prepare cases and necessary legal/administrative documents for review by staff attorney or supervisor.
• Attend court with assigned attorney and assist in case resolution; perform court follow-up per deadlines.
• Maintain confidentiality and security of case information; ensure regular and timely attendance.

Education

HS Diploma

Job description

Summary of Position

The Child Support Specialist position includes providing full services to customers in all stages of the child support process. The Specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders. Extensive training to learn child support processes and procedures is provided.

Essential Job Requirements

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Answers phones to assist customers and respond to customer requests.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Files legal pleadings, order and other legal documents with the appropriate clerk of court.
• Enters docket numbers and court dates into state computer system.
• Attends court with assigned attorney and actively assists in case resolution at court.
• Completes attorney-directed court follow-up within required time frames.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or GED

Required Experience

• Minimum of 1-year related work experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.